Annual Report 2012 - National Savings Bank

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150BRANCHING OUT INTO NEW VENTURESSUSTAINABILITY REVIEWStakeholder Topics discussed Method of ResponseShareholder: the - Contribution towards the Consolidated Fund- Annual ReportGovernment of Sri Lanka,represented by the Ministryof Finance and Planning- Ensuring compliance in Regulatory Reporting- Ensuring maintenance of Statutory Ratios (CapitalAdequacy, Liquid Assets etc.)- Assuring feasibility of network expansion- Annual Budget- Annual Action Plan- Media statements- Publications- Plans to launch and re-launch new products and existing - Interim Financial Statementsproducts.- Periodic updates- Strategies to maintain low NPLs- Ensuring compliance with laws and regulations- Preparation of Strategic Business PlanCustomersSuppliers- Satisfaction on rendered services- Facility of making utility payments- Due respect and recognition in receiving service.- Accessibility to relevant and reliable banking information(interest rates, lending rates)- Awareness on promotional activities- Facilitates for branchless banking- Registration of suppliers- Procurement opportunities- Delivery of contractual obligations- Branches- Ithurum Ayojana Kawa- School Banking Units- ATMs- Internet Banking- Mobile Banking- POS- Call Centre- Surveys on Customersatisfaction- Corporate Website- Procurement Procedures- Meetings- Site inspections.- Product demonstrationsNATIONAL SAVINGS BANK . ANNUAL REPORT 2012
151BRANCHING OUT INTO NEW VENTURESSUSTAINABILITY REVIEWStakeholder Topics discussed Method of ResponseEmployees, Trade Unionsand Executive AssociationsNSB has ve trades unionsand a special committeeattends to employeegrievances and reports tothe Board.Regulators and StatutoryBodies- Central Bank ofSri Lanka- Department of InlandRevenue- Other Governmentorganisations- External Auditors- Professional organisationsand business community- Collective Agreements.- Remuneration- Performance Bonus- Staff welfare activities- Future plans and strategic plans- Dened benet and contribution plans- Training and other facilities- Disciplinary actions- Special appraisals- CBSL regulations and directives- Basel II implementation- IRD tax regulations- Sri Lanka Accounting Standards and Sri Lanka FinancialReporting Standards by ICASL- Banking license fees- Labour regulations- Marketing and promotional campaigns- Awards and accolades- Negotiate collective agreements- Performance appraisals- Internal news letter- Special Announcementsthrough public address system- Circulars published in theIntranet- Training programmes- Ad hoc meetings- Periodical returns- Review meetings- Special Events- Annual Report- Directions and Circulars- Interim Financial Statements- Periodical returns toregulatory bodies.- Interviews and meetings- Specialist opinions- Participation in competitions- Corporate websiteNATIONAL SAVINGS BANK . ANNUAL REPORT 2012
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ROOTEDANNUAL REPORT 2012
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ROOTEDNATIONAL SAVINGS BANK l ANNUA
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5MISSIONProviding our customers wit
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7ROOTEDFor over 40 years, the Natio
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92000Establishment of subsidiary co
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11HOW WE PERFORMED IN 2012FINANCIAL
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13CHAPTER 1FIRMLY ANCHOREDSTRATEGY
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15A MESSAGE FROM MR SUNIL S. SIRISE
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17A MESSAGE FROM MR SUNIL S. SIRISE
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19A REVIEW BYMR. HENNAYAKE BANDARAG
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21A REVIEW BY MR HENNAYAKE BANDARAG
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23A REVIEW BY MR HENNAYAKE BANDARAG
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25CHAPTER 2HOW WE PERFORMED IN 2012
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33HOW WE PERFORMED IN 2012ECONOMIC
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35HOW WE PERFORMED IN 2012ECONOMIC
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37HOW WE PERFORMED IN 2012ACHIEVEME
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39HOW WE PERFORMED IN 2012OPERATION
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51HOW WE PERFORMED IN 2012FUTURE PL
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53CHAPTER 3ROOTED IN OUR HERITAGEGO
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55ROOTED IN OUR HERITAGEGOVERNANCE
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85ROOTED IN OUR HERITAGEBOARD OF DI
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87ROOTED IN OUR HERITAGEBOARD OF DI
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89ROOTED IN OUR HERITAGEGENERAL MAN
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91ROOTED IN OUR HERITAGECORPORATE M
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93ROOTED IN OUR HERITAGEEXECUTIVE M
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95ROOTED IN OUR HERITAGEREPORT OF T
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97ROOTED IN OUR HERITAGEREPORT OF T
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Page 185 and 186: 183CHAPTER 6THE RESULTS OF A CHALLE
Page 187 and 188: 185THE RESULTS OF A CHALLENGING YEA
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201THE RESULTS OF A CHALLENGING YEA
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251CHAPTER 7ANNEXURESNATIONAL SAVIN
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253STATEMENT OF FINANCIAL POSITION
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255TEN YEARS AT A GLANCE(Rs Mn)Year
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257OUR PRODUCTS AND SERVICESSAVINGS
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259OUR PRODUCTS AND SERVICES19. Ran
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261OUR PRODUCTS AND SERVICESOUR EXT
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263BRANCH NETWORKCentral Province1.
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265CORRESPONDENT BANKSCiti Bank NA,
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267EXCHANGE COMPANIESHabib Qatar In
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269GLOSSARYCredit RatingsAn evaluat
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271GLOSSARYReturn on Average Assets
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273CORPORATE INFORMATIONCOMPLIANCE
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Annual Report 2012 - National Savings Bank

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