Annual Report 2012 - National Savings Bank

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180BRANCHING OUT INTO NEW VENTURESGRI COMPLIANCE INDEXSO6. Total value of nancial and in-kind contributions to political parties,politicians, and related institutions by countryAspect: Anti-Competitive BehaviourSO7. Total number of legal actions for anticompetitive behaviour, anti-trust,and monopoly practices and their outcomesAspect: ComplianceSO8. Monetary value of signicant nes and total number of non-monetarysanctions for noncompliance with laws and regulationsProduct Responsibility Performance IndicatorsAspect: Customer Health and SafetyPR1. Life cycle stages in which health and safety impacts of products andservices are assessed for improvement, and percentage of signicantproducts and services categories subject to such proceduresPR2. Total number of incidents of non-compliance with regulations andvoluntary codes concerning health and safety impacts of products andservices, by type of outcomesAspect: Product and service labelingPR3. Type of product and service information required by proceduresand percentage of signicant products and services subject to suchinformation requirementPR4 Total number of incidents of non-compliance with regulations andvoluntary codes concerning product and service information andlabeling, by type of outcomesPR5: Practices related to customer satisfaction, including results of surveysmeasuring customer satisfaction.Aspect: Marketing CommunicationsPR6. Programs for adherence to laws, standards, and voluntary codes relatedto marketing communications, including advertising, promotion, andsponsorshipPR7. Total number of incidents of non-compliance with regulations andvoluntary codes concerning marketing communications, includingadvertising, promotion, and sponsorship by type of outcomesReport Section Page/sSustainability Review 149Sustainability Review 149Sustainability Review 149Sustainability Review 168Sustainability Review 168Sustainability Review 169Sustainability Review 169Sustainability Review 169Sustainability Review 169Sustainability Review 169NATIONAL SAVINGS BANK . ANNUAL REPORT 2012
181BRANCHING OUT INTO NEW VENTURESGRI COMPLIANCE INDEXAspect: Customer PrivacyPR8. Total number of substantiated complaints regarding breaches ofcustomer privacy and losses of customer dataAspect: CompliancePR9. Monetary value of signicant nes for noncompliance with laws andregulations concerning the provision and use of products and servicesReport Section Page/sSustainability Review 169Sustainability Review 169N/A - Not ApplicableN/R - Not Reported2002In AccordanceC C B B A AOptional MandatorySelfDeclaredThird PartyCheckedGRICheckedReport Externally AssuredReport Externally AssuredReport Externally AssuredNATIONAL SAVINGS BANK . ANNUAL REPORT 2012
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ROOTEDANNUAL REPORT 2012
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ROOTEDNATIONAL SAVINGS BANK l ANNUA
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5MISSIONProviding our customers wit
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7ROOTEDFor over 40 years, the Natio
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92000Establishment of subsidiary co
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11HOW WE PERFORMED IN 2012FINANCIAL
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13CHAPTER 1FIRMLY ANCHOREDSTRATEGY
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15A MESSAGE FROM MR SUNIL S. SIRISE
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17A MESSAGE FROM MR SUNIL S. SIRISE
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19A REVIEW BYMR. HENNAYAKE BANDARAG
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21A REVIEW BY MR HENNAYAKE BANDARAG
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23A REVIEW BY MR HENNAYAKE BANDARAG
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25CHAPTER 2HOW WE PERFORMED IN 2012
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33HOW WE PERFORMED IN 2012ECONOMIC
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35HOW WE PERFORMED IN 2012ECONOMIC
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37HOW WE PERFORMED IN 2012ACHIEVEME
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39HOW WE PERFORMED IN 2012OPERATION
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51HOW WE PERFORMED IN 2012FUTURE PL
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53CHAPTER 3ROOTED IN OUR HERITAGEGO
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55ROOTED IN OUR HERITAGEGOVERNANCE
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85ROOTED IN OUR HERITAGEBOARD OF DI
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87ROOTED IN OUR HERITAGEBOARD OF DI
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89ROOTED IN OUR HERITAGEGENERAL MAN
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91ROOTED IN OUR HERITAGECORPORATE M
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93ROOTED IN OUR HERITAGEEXECUTIVE M
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95ROOTED IN OUR HERITAGEREPORT OF T
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101ROOTED IN OUR HERITAGEREPORT OF
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103CHAPTER 4ASSESSING AND MANAGING
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105ASSESSING AND MANAGING OUR RISK
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Page 131 and 132: 129ASSESSING AND MANAGING OUR RISK
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Page 185 and 186: 183CHAPTER 6THE RESULTS OF A CHALLE
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231THE RESULTS OF A CHALLENGING YEA
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251CHAPTER 7ANNEXURESNATIONAL SAVIN
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253STATEMENT OF FINANCIAL POSITION
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255TEN YEARS AT A GLANCE(Rs Mn)Year
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257OUR PRODUCTS AND SERVICESSAVINGS
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259OUR PRODUCTS AND SERVICES19. Ran
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261OUR PRODUCTS AND SERVICESOUR EXT
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263BRANCH NETWORKCentral Province1.
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265CORRESPONDENT BANKSCiti Bank NA,
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267EXCHANGE COMPANIESHabib Qatar In
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269GLOSSARYCredit RatingsAn evaluat
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271GLOSSARYReturn on Average Assets
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273CORPORATE INFORMATIONCOMPLIANCE
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Annual Report 2012 - National Savings Bank

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