Annual Report 2012 - National Savings Bank

51HOW WE PERFORMED IN 2012FUTURE PLANSareas and thus, penetrate our roots ofnancial inclusivity to underprivilegedsegments of society.Another positive envisaged fromthis change in structure would bein enabling the Bank to hone betterinter-personal relationships with theyounger generation, which will helpus strengthen our roots at grassrootlevel. School banking units, IthurumAyojana Kawa and expanding our loanportfolio through these IAKs will add tothe focus. POS mobilisation will forma primal driver in expanding our rootsand thus, our branch expansion planwill have the value addition of havingmore devices in the eld as well, to helpus reach our stakeholders.Strengthening the IT BackboneInformation Technology continuesto be the fertile feature in ensuringthat we remain rmly rooted in ourpresence, penetration, innovationand better service levels. In 2012,we already laid the groundwork foran IT enabled operational focusincluding the establishment of aTechnology Management Work Group,improving and development integratedIT solutions, while improving ITinfrastructure and emphasising onquality assurance for our IT systems.These plans will be taken further in2013.Expanding BordersWe intend increasing NSB’s marketshare in remittances as well as inNRFC and RFC foreign currencymobilisation. The processes plannedwill include establishing relationshipswith new exchange houses and banksand accessing new remittance markets.Honing Team StrengthsWe consider training as an investmentin our collective success as it has a directimpact on the quality of customerservice. This remains at the core of thetraining calender, which is very focusedon the evolving needs of the externalenvironment and the aspirations ofour team. The Training Plan for theyear is designed to develop our team’scompetencies and will encompass ahost of knowledge gaining initiativesin short term and long term trainingprogrammes, skills development and lifelong training as well as foreign trainingwhenever applicable.Widening FocusNSB will surely be spreading its rootsfurther when next year, we intend topursue investment opportunities instrategic corporate entities. This willbe further augmented through thefacilitation of more project loans indiversied industries which would inturn give good rates of return. Anotherfacet we intend working on is raisingforeign funds which would enable us toexpand our business activities.NATIONAL SAVINGS BANK . ANNUAL REPORT 2012