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Community Medicine Abstracts - College of Medicine and Health ...

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Project No. 6 (1992)Comparison <strong>of</strong> Patient Satisfaction with Two Primary <strong>Health</strong> Centers in Al AinStudent Authors: Mustafa Al-HashemiFaculty Supervisors: Dr. N. Pugh, Dr. G.H. AbsoodAbstract:Objectives The assessment <strong>of</strong> patient satisfaction has become an important concern inthe evaluation <strong>of</strong> health services presented to the people. The study with its variouscomponents are put together to accomplish certain aims <strong>and</strong> objectives, whichmeasure the patient satisfaction from the point <strong>of</strong> view <strong>of</strong> doctor characteristics.Method The study took place at two primary health care centers; Al Yahar <strong>and</strong> AlMuwaijee health centers. A total <strong>of</strong> 461 subjects <strong>and</strong> 8 general practitioners wereinterviewed.Results The study showed that the doctor characteristics have more influence towardpatient satisfaction, compared with other factors. Where it was found that score onpatient satisfaction was inversely related to the doctor’ age <strong>and</strong> directly related todoctor speaking the Arabic language.Conclusion Improvement in the health staff from the point <strong>of</strong> view <strong>of</strong> providing betterhealth working education would have a good impact based on the results <strong>of</strong> this study.

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