Business Studies Collins Revision Guide. - StudyGuide.PK

●●●●●QUALITY CONTROL (1)Quality control is not about producing the best possible goods, it isabout ensuring that the goods are produced to a standard that isexpected and that they are fit for the purpose for which they areintended.Many businesses do not have quality as their main objective; lowprice can be more important and for some goods such as fashionitems, appearance is more important.Quality can often be improved by a variety of methods but thebusiness has to weigh up the costs of improving the quality againstthe benefits of likely increased sales and reputation.The business needs to consider the legal requirements. Forexample, the weight of goods needs to be as given on the packet.Also, the manufacture of the goods must not result in them beingdangerous to use, such as having an electrical fault.The costs of having poor quality can be prosecution if legalrequirements are not followed, a bad reputation and falling sales.Managing qualityWhat is expected?Who will be responsible?Quality decisionsWhen will goods be checked?How will it be done?77