Action Request System 5.1 Developing AR System Applications ...

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Action Request System 5.1Alert System ArchitectureThe alert system consists of the following components:! AR System server! Alert Events form! Alert list on AR System Windows User Tool or the web! AR System Alert, an optional Windows program that informs users whenthey receive new alerts (This program should not be confused with theoverall Alert system.)The following figure shows how the alert architecture is structured.AR SystemCreates and processesalert events through theAlert Events form.AR SystemWindows User ToolCreates and processesalert events throughthe Alert Events form.Figure 13-61: Alert ArchitectureALERTAR System AlertInforms users whennew alerts arrive.Web BrowserDisplays alert list andsource requests.Note: Versions of AR System before 5.0 used a separate Notification server,but now all alerts are processed on the AR System server. Forinformation about backwards compatibility, see Working withVersions of the AR System Prior to 5.0 on page 361.For information about configuring servers for alerts, refer to theConfiguring AR System guide.358 "Chapter 13—Understanding the Alert System
Developing AR System Applications: AdvancedAlert Events FormIf you choose Alert as the notification method when creating a Notify actionfor filter or escalation, alerts are recorded as new requests in the Alert Eventsform (see the following figure) when that workflow fires.Viewing AlertsFigure 13-62: Alert Events FormThe Alert Events form is automatically installed on your server. This formcontains the alert message details and identification information about thesource request.The Alert Events form and its original fields cannot be deleted. To make thefeature more powerful, you can add new fields and workflow to the form.Users do not directly interact with this form; they receive alerts through thealert list in AR System Windows User Tool or through the web.The alert list in AR System Windows User Tool or on the web displays alertsfrom multiple servers. The alert list queries the Alert Events form on serversin to which the user is logged for AR System Windows User Tool. For webclients, the alert list queries servers that are configured in the mid tier. Formore information, refer to the Enabling Alerts on the Web on page 361.Alert Events Form ! 359
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PART NO: AR-512-DAAG-01Action Reque
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ContentsPreface . . . . . . . . . .
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Developing AR System Applications:
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PrefaceAudienceThis guide is writte
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Action Request System DocumentsDeve
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1CHAPTERDefining Guides and Guide A
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2CHAPTERUsing Microsoft OLE Automat
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Sample Exercise: Using OLE Automati
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3CHAPTERDynamic Data ExchangeThis c
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4CHAPTERUsing Full Text SearchThis
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Combining FTS and Non-FTS FieldsDev
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Debugging FTSDeveloping AR System A
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5CHAPTERLocalizing AR System Applic
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Tasks for Localizing AR System Form
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Advanced TasksAdvanced localization
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Creating a Localized View of a Form
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Localizing View Components Through
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6CHAPTERCreating Reports for the We
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AR System Configuration Tool Option
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AR System Report Plug-inDeveloping
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Exporting AR System Data to a FileD
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7CHAPTERImporting and Exporting Obj
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8CHAPTERImporting Data into AR Syst
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9CHAPTERUsing Source ControlThis ch
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Exporting AR System Objects into So
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10CHAPTERServer Events FormThe Serv
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Datatypes ValuesDeveloping AR Syste
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11CHAPTERDefining Packing ListsPack
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12CHAPTERCreating and Using Web Ser
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Web Service Description Language (W
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AR System Windows User Tool CLI Exa
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AAPPENDIXSpecial System FormsThe AR
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IndexAaccrue operatorAdvanced Searc
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