in Albania - Instituti i Shendetit Publik

More documents

Recommendations

Info

ALBANIAN MEDICAL JOURNAL SUPPLEMENTQuality improvement efforts at the National Instituteof Public Health of KosovoValbona Zhjeqi 1 , Naser Ramadani 1 , Rina Hoxha 1 , Sanije Gashi 1 , Ilir Begolli 1 ,Drita Salihu 1 , Merita Berisha 11National Institute of Public Health, Pristine, Kosovo.Aim: The aim of this research work was to assessusers satisfaction with the quality of health servicesprovided at the National Institute of Public Health(NIPH) and the Regional Institutes of Public Health(RIPH) in Kosovo.Methods: This was a cross-sectional survey. Studypopulation consisted of clients/users of the IPHsat both regional and national level. An anonymousquestionnaire (ten items organized in three domains)was administered to all participants.Results: The study involved 397 individuals: 217(55%) women and 180 (45%) men. Mean age ofthe respondents was 38.3 years. Access to the IPHwas not identified as a problem since only 28 (7.1%)individuals reported not so easy access . Aproblem which was identified, concerns the fact thatusers do not know where to do a complaint againstthe IPH. Of the 397 users, only 45.8% consideredpositively the overall quality of services provided atthe IPHs. Clients in Pristine remain the most criticalusers: 91% of them stated that they do not knowwhere to complain, followed by the RPH in Ferizaj(64%). Among quality components, 12 of themwere evaluated and scored with an average markof 3.7. Comparing average marks of the RIPH,Ferizaj RIPH was graded with the lowest mark (3.2),whereas Gjilan RIPH was rated with the highestgrade (4.3).Conclusion: Patients were generally satisfied withaccess to IPH. A problem, however, was the factthat patients did not know where to submit acomplaint, mostly in Pristine and Ferizaj. Patientsevaluated the quality of health services with anaverage mark (3.7). Conversely, the courtesy of thestaff was rated with the highest grade (4.5) whereashygiene with the lowest grade (3.3).Keywords: evaluation, instituteof publichealth, Kosovo, quality, satisfaction.62 ALBANIAN MEDICAL JOURNAL SUPPLEMENT
INTERNATIONAL PUBLIC HEALTH CONFERENCE IN TIRANA, ALBANIALeadership communication styles: A descriptiveanalysis of health care professionals leading inAlbanian healthcare settingsAdriatik Gabrani 1 , Jonila Gabrani (Cyco) 2 , Elizana Petrela 1,31Department of Health Management, Faculty of Public Health, University of Medicine, Tirana, Albania;2Finance and Banking Department, Albanian University, Tirana, Albania;3Statistics Service, University Hospital Center Mother Teresa , Tirana, Albania.Context: The study of leadership in health care iscaptivating for many reasons. Health care leaders willinevitably have an impact on the lives of manypeople, as individuals rely on physicians and nursesduring some of the most critical moments in theirlives. Furthermore, cost constraints and innovationswithin organizational structure impose a greaterattention to leaders. A new leadership style is neededin which leaders engage staff, patients and partnerorganizations to improve patient care and healthsystem outcomes. There is a growing trend forleaders to break the old autocratic model ofleadership to newer models using the concepts ofshared and participatory leadership. Yet, sparseliterature exists on leadership traits orcommunication styles in Albanian healthcare settings.Objective: To investigate and assess the leadershipstyles of leaders in health care settings in Albania.Methods: Research is reported on open-endedquestionnaire from a large sample of leaders andmanagers (n=612) from a range of public healthcareorganizations. A style score was calculated and thenrelated to data on respondents biographical ageand gender. In order to compare the results, the samequestionnaire was administered to the staff of thesetting to evaluate their leaders communication style.Preliminary Results: Interesting findings onleadership styles: according to self-evaluation, leadersperception on their communication style resulted asdemocratic , compared to workers perceptions ontheir leaders as autocratic .Added value/Originality: The relevant literatureshows that health workforce leadership is an underresearchedarea particularly in the public sectorinstitutions within health sector settings. Thus, thecurrent investigation has contributed to improve theunderstanding of leaders trait on this significantissue. Furthermore, the study findings are discussedin perspective of practical implications of healthmanagement system regarding workforce issues,contra party perspectives. Overall, this studyprovides new support to previous internationalresearch (especially to eastern European countries)about leadership s communication style as a crucialdriver for organizational effectiveness andperformance.Keywords: communication, health care, leadership, organizational structure.ALBANIAN MEDICAL JOURNAL SUPPLEMENT63
Page 1:
AMJALBANIAN medical journal30 29 ye
Page 4 and 5:
AMJALBANIAN medical journalALBANIAN
Page 7 and 8:
INTERNATIONAL PUBLIC HEALTH CONFERE
Page 9 and 10:
Page 11 and 12: INTERNATIONAL PUBLIC HEALTH CONFERE
Page 61: INTERNATIONAL PUBLIC HEALTH CONFERE
Page 113 and 114:
Page 115 and 116:
Page 117 and 118:
Page 119 and 120:
Page 121 and 122:
Page 123:
show all

in Albania - Instituti i Shendetit Publik

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?