NJUNS Users Guide
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Closing a PT+ Ticket<br />
PT+ tickets can be closed three ways; manually, auto-close and bulk update.<br />
Manually Closing a PT+ Ticket<br />
1. Open the ticket and select<br />
the ticket status drop-down.<br />
Change the ticket status from<br />
Open to Closed.<br />
2. Click save to save the<br />
changes.<br />
NOTE: Only the ticket creator and pole owner can close a PT+ ticket. Tickets can<br />
only be closed after all steps are completed.<br />
Auto-Close<br />
Auto-close allows the ticket to close immediately after the last job step is completed,<br />
based on the Pole Owner’s member code. The auto-close feature will be from an ongoing<br />
basis, once turned on. Any previous tickets that are ready to be closed, will need to be<br />
manually closed. If you are interested in utilizing auto-close for your member code,<br />
email support@njuns.com.<br />
Bulk Update<br />
The bulk update feature can be used to Close tickets. View the Bulk Update Quick <strong>Guide</strong><br />
for more information.<br />
Copyright © 2012 <strong>NJUNS</strong>, Inc. 10<br />
Revised March 2017
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