NJUNS Users Guide

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Adding Comments and File Attachments Adding Comments Comments may be added to a ticket by selecting the Comments tab on the ticket. A list of existing comments, if any, will appear with the newest at the top. Click on the Add New Instance icon to add a new comment to the ticket or project. The Priority and Text fields are both required to create a comment. Give the comment a priority using the drop-down menu. Enter text in the text box and click Save. Email notifications are sent to all members on the ticket when a comment is added. Adding File Attachments Users can attach photos, maps, word documents, spreadsheets and other items to a ticket or project. Click on the File Attachments tab to open a list of current file attachments for the ticket. To view an existing attachment, select it and click Open (or double click). Copyright © 2012 NJUNS, Inc. 12 Revised March 2017
To add a file attachment, click on Browse your files or use the drag and drop feature. Multiple file attachments can be added to the ticket at once. Once file is in the pending uploads section, comments can be added. When you are ready to upload the file(s), click on the upload icon. Email notifications are sent to all members on the ticket when a file attachment is added. NOTE: The maximum File Attachment size is 5 MB per attachment. File attachments will not be included in the email notification. Disputes The Dispute tab is designed for the Ticket Creator, Pole Owner or Step Member to add a dispute to a step, if there is an issue with that step. 1. Open the step to be disputed. 2. Click the Disputes Tab. 3. Click the Add New Instance icon to add a new dispute. Copyright © 2012 NJUNS, Inc. 13 Revised March 2017
Page 1 and 2: NJUNS Users Guide www.njuns.com The
Page 3 and 4: Favorites: Allows a user to add a t
Page 5 and 6: PT+ Module Creating a PT+ Ticket 1.
Page 7 and 8: For a list of field definitions, vi
Page 9 and 10: Opening a PT+ Ticket When the Ticke
Page 11: Canceling a PT+ Ticket Canceling a
Page 15 and 16: Tickets can be associated with mult
Page 17 and 18: Closing a Project 1. Open the Proje
Page 19 and 20: For field definitions, visit Append
Page 21 and 22: The new step will open in a new tab
Page 23 and 24: Permit Info The Permit Info section
Page 25 and 26: Canceling a PA Ticket A PA Ticket c
Page 27 and 28: NOTE: County, Place, Job Type and P
Page 29 and 30: The result is a multiple page repor
Page 31 and 32: 1. Enter the member code or codes d
Page 33 and 34: Eyeball: allows the user to add fea
Page 35 and 36: NJUNS Email Notifications NJUNS ema
Page 37 and 38: NJUNS Audit: allows a user to track
Page 39 and 40: Longitude For the pole owner’s X
Page 41 and 42: PT+ Ticket Step Fields Order Status
Page 43 and 44: Task ID Is a field to be used by th
Page 45 and 46: Remarks State 1,000 character field
Page 47 and 48: State Required Field that defaults
Page 49: Response Date Number Power Supplies

NJUNS Users Guide

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