NJUNS Users Guide

Refresh: refreshes the ticket or step that the user is viewing.
Favorites: Add tickets to your favorites list. See favorites section for more information.
More >
Copy Instance: function duplicates the current item being viewed into a new instance of
that item. If you have a step open and hit copy, it will copy the step information onto a new
step tab. If you have a ticket open, it will copy the header onto a new ticket tab.
Copy Link: copies a hyperlink of the ticket you have open to your clipboard on our PC
Mail Link: brings up the user’s default Email program and inputs the hyperlink to the ticket
in the body of the email.
NOTE: The email recipients must be registered users of NJUNS to view the link because the
system will require the recipient to log in before opening the ticket view.
Clone: allows the user to copy an entire ticket, including steps, to minimize ticket creation
time for multiple tickets that are similar. The ticket number is assigned and step information
is copied. Make any changes necessary and save them the same way you would when creating
a new ticket. Change the status of the ticket from Draft to Open.
Send Message: allows a user to send an email notification from the system to different
parties on the ticket and even those who are not on the ticket.
Analytics: allows a user to see who has viewed the ticket.
Audit History: allows a user to track all changes and updates made to a ticket.
Copyright © 2012 NJUNS, Inc. 36
Revised March 2017