NJUNS Users Guide

Canceling a PT+ Ticket
Canceling a ticket differs from closing one. Canceled should be used only to remove
duplicate tickets or to remove tickets which are no longer required, from active status.
Closing a Ticket should continue to be used to indicate that all work was completed in
the field for that ticket.
NOTE: Only the Creator and Pole Owner can cancel a ticket.
1. Open the ticket and select the ticket status drop-down. Change the ticket status
from Open to Cancelled.
2. A Cancel Ticket Comment box will appear. This is a required field.
3. Enter the reason for the ticket cancellation in the text box and click Save. An
email notification will be sent to the creator, pole owner and all step members that the
ticket has been cancelled.
Copyright © 2012 NJUNS, Inc. 11
Revised March 2017