NJUNS Users Guide

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When first created, all NJUNS PT+ tickets are in “Draft” status. This allows the user to create and update the ticket without sending emails to all parties listed on the ticket until they are ready. Ticket Status Instance Reason Displays the current status of the ticket and will change as the ticket status is updated. A read-only field explaining the reason for the ticket being in a certain status. Ticket Number A read-only field that is populated by the system when the ticket is saved. Created On A read-only field that is populated by the system when the ticket is saved, stating the date the ticket was created. Created By Member Defaults to the member code of the user creating the ticket. This field is not editable Contact Name Defaults to the user’s name creating the ticket. State Defaults to the state assigned to the member code in the Database. County A required field. Type the first few letters of the county name in the field, or select it from the drop down. County must be selected prior to trying to select Place. Place Operates similarly to County for selection, but is not a required field. Latitude For the pole owner’s Y coordinate from whatever GPS or grid program they use to identify pole locations. Copyright © 2012 NJUNS, Inc. 38 Revised March 2017
Longitude For the pole owner’s X coordinate from whatever GPS or grid program they use to identify pole locations. Start Date Date that work should begin on a ticket. It defaults to the day after the ticket is opened. This field is read-only. Next To Go Member A read-only field that will indicate the first pending step member on the ticket. The value will change as steps are completed. Next To Go Step Remarks Works similarly to Next To Go Member but indicates the step number that is next to go. A 1,000 character field that allows the ticket creator or pole owner to provide additional information Create Map Allows the creator or pole owner to attach a map to the ticket. For instructions on creating maps, see Creating a Map. Pole Owner The Pole Owner member code of the ticket. It defaults to the code entered when initializing the creating ticket process. Ticket Type Allows the creator or pole owner to classify a ticket. It is a drop-down list of ticket types for selection. The ticket type selected should closely reflect the reason for the notification. Pole Number The pole number of the pole needing work. Contact Phone Defaults to the phone number listed in the user’s profile. Contact Phone Ext Defaults to the value in the user’s profile. House Number A non-required field to provide an address for the pole location. Copyright © 2012 NJUNS, Inc. 39 Revised March 2017
Page 1 and 2: NJUNS Users Guide www.njuns.com The
Page 3 and 4: Favorites: Allows a user to add a t
Page 5 and 6: PT+ Module Creating a PT+ Ticket 1.
Page 7 and 8: For a list of field definitions, vi
Page 9 and 10: Opening a PT+ Ticket When the Ticke
Page 11 and 12: Canceling a PT+ Ticket Canceling a
Page 13 and 14: To add a file attachment, click on
Page 15 and 16: Tickets can be associated with mult
Page 17 and 18: Closing a Project 1. Open the Proje
Page 19 and 20: For field definitions, visit Append
Page 21 and 22: The new step will open in a new tab
Page 23 and 24: Permit Info The Permit Info section
Page 25 and 26: Canceling a PA Ticket A PA Ticket c
Page 27 and 28: NOTE: County, Place, Job Type and P
Page 29 and 30: The result is a multiple page repor
Page 31 and 32: 1. Enter the member code or codes d
Page 33 and 34: Eyeball: allows the user to add fea
Page 35 and 36: NJUNS Email Notifications NJUNS ema
Page 37: NJUNS Audit: allows a user to track
Page 41 and 42: PT+ Ticket Step Fields Order Status
Page 43 and 44: Task ID Is a field to be used by th
Page 45 and 46: Remarks State 1,000 character field
Page 47 and 48: State Required Field that defaults
Page 49: Response Date Number Power Supplies

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