Specifiers Journal 2015-2016

Certified Standards in the 21st Century
“I express my thanks on how you conducted
yourself, your commitment to customer
service and how to deal with tenants query
was exemplary, both tenants were very
pleased.”
Care
“Help!’ was the cry from an elderly couple
from St. Mary’s Tower, London. My wife broke
her arm and cannot get out of the Flat!”
Working to a standard is often scrutinised
and despised by the other parties as lives at
risk are brought into focus.
George Kokas of Peabody Enterprises, 45
Westminster Bridge Road, London, SE1 7JB,
who was responsible for the refurbishment
on the apartments, took immediate reaction,
and rang Rutland as the first port of call who
supplied the Door closers via one of their
distributors. Rutland were on site to inspect the
fitting of the door, door frame, fire integrity,
door closer control, draft and weather seals
and the smooth operation. Every door has
potential problems from any part of it and all
aspects must be taken into consideration.
Understanding
On arrival the Client (who shall be unnamed)
were encouraged to see us and demonstrated
their problems with extreme excitement and
graphic presentation.
George K with his customer relations etiquette
handled the situation very well and took the
heat out of the situation. With understanding
and technical knowledge the Rutland Team
entered with care and respect – this is Mr and
Mrs C’s house after all!
Identification
A survey soon told us where the problems
were. It was a high quality door and frame
with very substantial hardware and a DDA door
closer, very nicely fitted and there shouldn’t
be any reason why there is a problem with
this situation.
The door closer was removed to show the
client what the door is like without it. The
rubber blade seals were doing such a fantastic
job that it took all of 107.2 Nm to pull the door
open!
With adjustments to the door and refitting
of the door closer the Nm pressure to pull
or push the door was reduced drastically to
a comfortable amount. “That’s what I call a
proper fire door with a quality closer” “Shut’s
with a click”
Guarantee
CE Certified, DDA compliant, designed with the
safety and ease of opening for the end user in
mind Rutland Door closers meet and exceed
the standards set out and tested by UKAS
accredited bodies. Products carry guarantees,
and true to our name we were there when
we were needed most. Rutland sells products
to suit and understand the situation, not just
on price.
Accountability
At Rutland we take responsibility, we are
accountable, we look at the finish line and we
have customers who care and take an interest
in the wellbeing of their clients. We have a
sales team, a support team, a technical team,
a marketing team, covering the needs and
aspirations of many and varied tasks in a day.
But most of all we care for children, the elderly
and the people with physical limitations. We
have efficient technical products that work
with ease, are guaranteed to care and help
you when you need them.
Quality Door controls must be fitted with
Quality Instructions - these both come
as standard from Rutland.
www.rutlanduk.co.uk
FIRE retardant for WOOD
HR PROF
l Eco Friendly
l Clear & Odourless
l Water Based
l Non Toxic
l No Solvents
110 SPECIFICATION JOURNAL 2015-2016
l Apply with Brush or Spray
l Euro-class B-s1-d0
l Internal or External Use
l HR Prof Also tested to
BS 476-6 & BS 476 part 7
Classification Reports & Certificates Pine, Spruce,
Scottish & Siberian Larch, Western Red Cedar, Oak
T: 0800 7833 228 E: sales@fireretardantuk.com
www.fireretardantuk.com