artotel_less_arty_issues_v2_180910

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16 Radisson rewards member benefits Radisson Rewards Members receive benefits based on their membership tier. Benefits* Club 30 nights 20 stays Silver 30 nights 20 stays Gold 30 nights 20 stays Platinum 60 nights 30 stays Members only rate 20/$1 22/$1 25/$1 35/$1 Points for hotel stays 5% 10% 15% 20% Discount on food & drink Free awards night Partner redemption Points + cash awards night All eligible nights count Points for meetings & events Complimentary water Rollover nights Complimentary room upgrade Early check-in & late checkout In-room welcome gift Room availability guarantee 72 hrs 48 hrs Free breakfast Platinum member services line art’otel brand book –
17 Early check-in/late check out Elite members with reservations with a credit card on file are eligible for priority early registration. Priority early registration is to be honoured up to 2 hours prior to the hotel’s published registration time. Late check-out is to be honoured up to 2 hours past the hotel’s published check-out time when the request is made on the morning of the check-out date. Hotels should honour longer late check-out requests based on availability. Complimentary water All Radisson Rewards Members receive two (2) complimentary bottles of water with every stay. A branded Radisson Rewards bottle hanger is to be used on all complimentary bottles offered by the programme. Radisson rewards room availability guarantee Guaranteed room availability is offered for Radisson Rewards Gold Elite members reserving a room 72 hours prior to the intended arrival day and Radisson Rewards Platinum Elite members reserving a room 48 hours prior to the intended arrival day. 72/48 hours is calculated from 12 Noon (1200 hrs.), local time, on the intended arrival day. This benefit may only be requested via the Elite Member Service Centre and is valid only for a Radisson Rewards Gold or Platinum Elite member’s personal guest room. Should a participating property be sold out, the property must make a standard room available at the prevailing rack rate when the reservation is guaranteed in accordance with the hotel’s prevailing guarantee and cancel policy for the stay. Upgrade benefits and free night award redemption do not apply when using this benefit. Limited exceptions to the Availability Guarantee may be requested on a temporary basis contact your Radisson Rewards Champion to request an exception. Radisson rewards in-room welcome gift All Radisson Rewards Gold and Concierge Elite members are to receive a welcome gift. The Welcome Gift must be appropriately prepared in a visually appealing manner and delivered to the guest room prior to the guest’s arrival. The Welcome Gift must include a personal letter or note from the Art Director. Welcome Gifts may not include components that are already in ‘Did You Forget’ type toiletry offering. Awarding airline miles Instead of earning Gold Points the Radisson Rewards guest can choose to earn Airline Miles. Guests have 2 options to earn, via Radisson Rewards or direct mileage earning. Direct Mileage Some guests prefer to earn Airline Miles direct, which they can by presenting their preferred frequent flyer card upon arrival. This number will be processed instead of the Radisson Rewards number in Opera or CSA. For most airlines guests will earn 500 miles per stay on eligible rates. Earning Via Radisson Rewards Guests can activate an auto-convert in their member profile, which in turn converts every 10,000 Gold Points into 1,000 miles of their preferred frequent flyer programme. The less arty issues –
Page 1 and 2: art’otel brand book The less arty
Page 3 and 4: 3 WE ART ART’OTEL. With art at it
Page 5 and 6: The less arty issues - 5
Page 7 and 8: 7 Distribution & reservation Distri
Page 9 and 10: 9 C-DEF rate code This rate code is
Page 11 and 12: 11 Online travel agents (OTAS) OTAs
Page 13 and 14: 13 Procedures must ensure that comm
Page 15: 15 Loyalty champions The hotel must
Page 19 and 20: 19 Guest feedback tool To continuou
Page 21 and 22: 21 All entities that accept, store,
Page 23 and 24: 23 The hotel must implement and doc
Page 25 and 26: 25 Features per room type Art Room
Page 27 and 28: 27 Bed products specifications The
Page 29 and 30: 29 Bathroom terry specifications (u
Page 31 and 32: 31 Walkway lighting must be in good
Page 33 and 34: 33 In all contact with guests with
Page 35 and 36: 35 • Explanation of the specific
Page 37 and 38: 37 Dry sauna & steam room (where ap
Page 39 and 40: 39 Testing & maintenance All fire s
Page 41 and 42: 41 Key control All keys must be str
Page 43 and 44: 43 The hotel Reception area must ha
Page 45 and 46: 45 Bandwidth Shaping (manages the i
Page 47 and 48: 47 Hotel service optimisation (HotS
Page 49 and 50: 49 Art’otel engagement survey All
Page 51 and 52: 51 As required by local ordinances,
Page 53 and 54: 53 ‘Go Art’ training All new ar
Page 55 and 56: 55 Code of ethics Policy PPHE Hotel
Page 57 and 58: 57 Brand trademarks must not be use
Page 59 and 60: 59 Advertising All hotel advertisin
Page 61 and 62: 61 Supporting information: Web Shop
Page 63 and 64: 63 Tone of voice: The hotel must en
Page 65 and 66: 65 • Written schemes of examinati
Page 67 and 68:
67 Governance art’otel has an eff
Page 69 and 70:
69 ADDENDUM The art of service stan
Page 71 and 72:
71 1 Our style 4. Team Members alwa
Page 73 and 74:
73 15. All public toilets are well
Page 75 and 76:
75 3. A Cloakroom facility is avail
Page 77 and 78:
77 11. Maintain a limousine/car tha
Page 79 and 80:
79 25. Call waiting guests and give
Page 81 and 82:
81 9 ‘Do not disturb’ 1. When t
Page 83 and 84:
83 11. Drawers and shelves in armoi
Page 85 and 86:
85 4. Perishable amenities are refr
Page 87 and 88:
87 7. Low-fat milk, yoghurt and che
Page 89 and 90:
89 18. Inform guests of DJ/music ev
Page 91 and 92:
91 8. Glass doors, mirrors, sills a
Page 93 and 94:
93 3. The guest is assured that the
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