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Leader of learning & development (L&D)
Key responsibilities are:
• Ensuring that L&D is used as a strategic business tool to
positively drive business results and improvement;
• Creating a positive learning culture where personal growth
is a key focus;
• Supporting and driving the performance and development
of Inspirators and you:niversity Coaches; and
• Setting the example.
• Training modules to support this role are:
• Leading L&D for the Business workshop; and
• L&D Master classes – please see you:niverse for details.
Inspirator
Key responsibilities are:
• Living the PPHE Hotel Group Context and being an
ambassador for the you:niversity;
• Facilitation of group training workshops such as Connect!,
and the ISP;
• Reviewing and evaluating the effectiveness of the training
facilitated in partnership with the business; and
• Working with you:niversity Coaches and Leaders of L&D
to embed the PPHE Hotel Group Context into the culture
of their hotel/office.
Training modules to support this role are:
• Induction to the role of Inspirator: ‘Let’s Get Connected’;
• Group Facilitation Skills workshop;
• Connect Train the Trainer workshop; and
• Inspirational Service Programme Train the Trainer
workshop.
You:niversity coach
Key responsibilities are:
• Identifying training needs in their hotel/department with
their Head of Department;
• Planning, designing, and preparing training activity to fill
the training needs identified;
• Delivery of on-job technical job skills training/on-the-spot
training at department level to small groups or one-to-one;
• Supporting the Feeling Welcome Induction Programme by
buddying with new starters and supporting them to
complete the activities included within their Discovery Book
and delivering bite-sized training activities from the ‘Little
Book of Inspiring Activities’ on a regular basis to support
the ISP.
Manning guide
All hotels and support teams in regional functions are required
to establish an effective Delivery Team, through excellent
recruitment, induction and development practices. It is the
responsibility of the Art Director/Head of Support Function to
ensure that the correct number of Inspirators and you:niversity
Coaches as outlined below are in their teams. They are also
responsible for the succession planning of these key roles
moving on.
Hotel Inspirators
In order for the Inspirators to manage effectively their
responsibilities to the required standard, the hotel must comply
with the following set manning guide based on the hotel size,
as follows:
Size of Hotel
Up to 150 rooms 1-2
150-400 rooms 2-4
More than 400 rooms
Inspirators
6 or more
Support Office Inspirator;
Each regional Support Office/Corporate Office will have at
least one Inspirator to support the inclusion of this population in
the key messages.
you:niversity Coaches per department;
The hotel will make sure that each hotel department has at least
one you:niversity Coach to support the training needs of that
team. Smaller teams of 4 or fewer employees do not need a
you:niversity Coach, in this case the Art Director/Head of
Support function should ensure that another you:niversity Coach
‘covers’ that department. With large teams of over fifteen
employees there should be at least 2 you:niversity Coaches.
If there is no Human Resources (HR) representative on property
level, any reference to the HR Manager should be read as
reference to the Art Director. When there is no you:niversity
Coach in a department, any reference to you:niversity Coach
should be read as reference to Head of Department.
art’otel brand book
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