artotel_less_arty_issues_v2_180910

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All guest room doors must be equipped with Brand-approved
electronic locks.
All guest room entry doors must be equipped with an automatic
door closer that fully closes and catches the door latch when
released, per the requirements in the Brand Design and
Construction Manual.
Sliding glass doors to balconies or patios must have a safety
instruction decal affixed to the inside pane of glass advising
guests to utilise locking devices and not to leave children
unattended on balconies.
In-room safes, clean and in as-new condition, must be available
for guest use.
In-room safes must be large enough to contain a laptop and
must be easy to use with clear instructions displayed in key
market languages.
In-room safes must be safely secured in the wardrobe.
In addition, guest safes may be provided at Reception.
A disclaimer notice approved by the Brand must be affixed to
each safe.
Safes may not have an electrical outlet.
Restriction on hotel telephones
To preserve guests’ privacy and avoid nuisance calls, all
internal public House Telephones in the hotel, and to a certain
extend most telephones used by Hotel Team Members who do
not have the need to communicate with a guest directly in their
room, must have a restriction set or activated at certain times,
disallowing direct guest room dialling.
If the house telephone does not automatically ring to the
Operator, a notice must be posted at the house phone stating
that guest rooms may not be dialled from that phone and
providing instructions on how to reach the hotel Operator.
Lost and found
Lost and found articles must be dated, stored and maintained
in a secure area in accordance with applicable law.
Lost and found articles must be held for at least 90 days
(or a longer period specified by applicable law).
All found official documents (e.g. passports, identity cards, and
transport card holders) must be immediately reported to the
appropriate organisations (e.g. embassies, chancellery,
transport office, local authorities).
All found bank credit cards, travellers' checks and cash cards
must be immediately reported to the appropriate branch or
their international service number.
All found valuable items (computers, jewels, cash, mobile
telephones, cameras or similar) must be stored in a safe and
must be labelled and cross-referenced to the entry in the found
hotel register.
The hotel must maintain records of lost and found articles and
establish procedures to ensure a prompt, accurate response to
guest enquiries concerning them.
Regular, witnessed audits of the register and cupboard contents
must be performed and recorded by the appropriate
department.
The Manager on Duty (MOD) must have access to the secured
lost and found area 24-hours a day to provide items to guests.
Information technology (IT)
House telephones must allow calls to other hotel services such
as the Restaurant.
If the telecommunications system is not capable of restricting
calls to guest rooms while allowing calls to hotel services, then
house phones must restrict all direct dialling and automatically
connect to the hotel Operator as soon as the handset is lifted.
Information security
The Hotel must ensure confidentiality, integrity and availability
of the information assets developed by or entrusted to them.
Information assets may include electronic and written
information that is stored, transmitted, or maintained in any
form. art’otel has established information security standards to
ensure the protection of art’otel’s information assets. art’otel’s
information security programme is aligned with international
ISO security standards 27001 and 27002 and PCI DSS
(Payment Card Industry Data Security Standards).
art’otel brand book
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