artotel_less_arty_issues_v2_180910

More documents

Recommendations

Info

24 Guest room furnishings (Except where noted, one each of the following listed items is required.) Features per room type Art Room Art Room XL Art Suite Masterpiece Suite Room Furnishing Minimum room size bedroom 14 m2 26 + m2 43 + m2 50 + m2 Working desk + Chair X X X X Lounge chair X X X X Separated living room and bedroom X Sofa bed X (small selection) X X In-room Features Air Conditioning X X X X Safety Lock and Door viewer X X X X Desk lamp X X X X Cordless Phone X X X X Iron & Ironing board X X X X Full length mirror X X X X Media personal content streaming X X X X In room entertainment system X X X X Mood lighting X X X X Exterior Service Room / Privacy notification control X X X X Universal power sockets X X X X Black Out curtains X X X X Portable luggage rack X X X X Laptop size safe X X X X 1 Flat Screen TV X X X X Min. 2 Flat Screen Tv’s X Food & Drinks Stocked Mini Bar (& fridge) X X X X Single capsule coffeemaker Illy X X X X Complimentary bottled water per night per room X X X X art’otel brand book –
25 Features per room type Art Room Art Room XL Art Suite Masterpiece Suite Bathrooms Hair Dryer & bag X X X X Fog free mirror X X X X Shaving /Make-up Mirror? X X X X Water saving Rain shower X X X X Luxury bathroom amenities X X X X Bathrobe & ‘Flip flops’/slippers X X X X Services Secure Free Wi-Fi X X X X Turndown Service & Gift? On Request X X X Pillow Choice on menu X X X X Other furnishings & amenities All guest room entrances/doors must be in as-new condition, free of clutter and hanging-bags, and must have: • Brand-approved electronic lock; • Tamper-proof, 180-degree one-way viewer; • ‘Secur-A-Latch’, or similar, for all entrances and connecting doors; • Display a floor plan and indicate evacuation route and safety instructions as per international fire safety standards; • ‘Service Room/Privacy’ hangers, as per art’otel branding catalogue • Lighting master switch; • ‘Privacy’ door hanger card as per art’otel branding catalogue (if there is no electronic display). • ‘Animal Companion in Room’ notification door hanger sign as per art’otel branding catalogue to be used and provided, where applicable. • All guest rooms must provide an enclosed and clothes hanging space that includes the following Brand-approved amenities: • Brand-approved iron, padded and covered ironing board in as-new condition must be provided in all guest rooms. • The iron must have the following features; Teflon bottom - Auto shut off - Dry Steam; • Laundry/dry cleaning bag, as per branding catalogue • 2 laundry lists (pricing list may not distinguish between genders, rather pricing must be based on type of garment) as per art’otel branding catalogue; • Umbrella, as per art’otel branding catalogue • Brand standard portable suitcase rack (in addition to inroom fixed luggage bench, if provided) • In-room electronic laptop safe • Hairdryer (of at least 1450-watt power/multi-speed/multivoltage) in a holding bag; • 1 personal weighing scale for all guest rooms categories; • 2 pairs of branded, ‘flip flops’/slippers guest rooms categories; • 1 Branded Shopping bag, as per art’otel branding catalogue. • Eight uniform quality wooden trouser hangers; • Eight uniform quality wooden skirt hangers; • 2 padded hangers • All guest rooms must provide a writing desk or workspace with suitable seating per guest room area. The desk/workspace top will be clutter free and only display the following Brand-approved items in clean and as-new condition: • Desk light; • Message pad with approved pen, as per art’otel branding catalogue • Fire-retardant wastebasket with recycling divider; • Cordless desk speakerphone with, mute, hold and volume control functions, printed dialling instructions on template and 5 calling buttons and 1 default message retrieval button as specified in the Technology section of this Manual; • Telephone charges directory (where required); • Room service Menu (can also be placed on coffee/side table); • ‘Breakfast Order’ door hanger card as per art’otel Branding Catalogue; • Brand approved no-smoking reminder. The less arty issues –
Page 1 and 2: art’otel brand book The less arty
Page 3 and 4: 3 WE ART ART’OTEL. With art at it
Page 5 and 6: The less arty issues - 5
Page 7 and 8: 7 Distribution & reservation Distri
Page 9 and 10: 9 C-DEF rate code This rate code is
Page 11 and 12: 11 Online travel agents (OTAS) OTAs
Page 13 and 14: 13 Procedures must ensure that comm
Page 15 and 16: 15 Loyalty champions The hotel must
Page 17 and 18: 17 Early check-in/late check out El
Page 19 and 20: 19 Guest feedback tool To continuou
Page 21 and 22: 21 All entities that accept, store,
Page 23: 23 The hotel must implement and doc
Page 27 and 28: 27 Bed products specifications The
Page 29 and 30: 29 Bathroom terry specifications (u
Page 31 and 32: 31 Walkway lighting must be in good
Page 33 and 34: 33 In all contact with guests with
Page 35 and 36: 35 • Explanation of the specific
Page 37 and 38: 37 Dry sauna & steam room (where ap
Page 39 and 40: 39 Testing & maintenance All fire s
Page 41 and 42: 41 Key control All keys must be str
Page 43 and 44: 43 The hotel Reception area must ha
Page 45 and 46: 45 Bandwidth Shaping (manages the i
Page 47 and 48: 47 Hotel service optimisation (HotS
Page 49 and 50: 49 Art’otel engagement survey All
Page 51 and 52: 51 As required by local ordinances,
Page 53 and 54: 53 ‘Go Art’ training All new ar
Page 55 and 56: 55 Code of ethics Policy PPHE Hotel
Page 57 and 58: 57 Brand trademarks must not be use
Page 59 and 60: 59 Advertising All hotel advertisin
Page 61 and 62: 61 Supporting information: Web Shop
Page 63 and 64: 63 Tone of voice: The hotel must en
Page 65 and 66: 65 • Written schemes of examinati
Page 67 and 68: 67 Governance art’otel has an eff
Page 69 and 70: 69 ADDENDUM The art of service stan
Page 71 and 72: 71 1 Our style 4. Team Members alwa
Page 73 and 74: 73 15. All public toilets are well
Page 75 and 76:
75 3. A Cloakroom facility is avail
Page 77 and 78:
77 11. Maintain a limousine/car tha
Page 79 and 80:
79 25. Call waiting guests and give
Page 81 and 82:
81 9 ‘Do not disturb’ 1. When t
Page 83 and 84:
83 11. Drawers and shelves in armoi
Page 85 and 86:
85 4. Perishable amenities are refr
Page 87 and 88:
87 7. Low-fat milk, yoghurt and che
Page 89 and 90:
89 18. Inform guests of DJ/music ev
Page 91 and 92:
91 8. Glass doors, mirrors, sills a
Page 93 and 94:
93 3. The guest is assured that the
show all

artotel_less_arty_issues_v2_180910

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?