artotel_less_arty_issues_v2_180910

75
3. A Cloakroom facility is available near each event room.
Preparation
1. Reserved room/location(s) is/are properly prepared to
agreed-upon requirements, including room temperature and
lighting, at least 30 minutes prior to the scheduled arrival of the
host/event planner and/or event.
2. All light fixtures in the event areas are uniform, and in good
working condition.
3. The event name and company name, correctly spelled with
the accurate logo, are clearly and attractively displayed.
4. The art’otel M&E representative is in the hotel Lobby to greet
the function host/event planner 15 minutes before the
scheduled appointment time.
5. The art’otel general manager will be on hand to greet and
welcome the host/planner of all new business meetings and
events.
6. The art’otel M&E representative introduces the function
host/event planner to the art’otel Team Member in charge of
the event.
7. The art’otel Team Member in charge discusses and confirms
all pre-arranged requirements with the host/event planner.
8. Equipment placement and functionality are checked at least
1 hour prior to the event; functional difficulties are immediately
remedied.
9. An art’otel Team Member is on hand throughout the event to
demonstrate or answer questions about the equipment,
including audio-visual, Internet connectivity, air conditioning
and lighting controls.
10. A dedicated line is set up so that the host/event planner
has direct contact when needed with the art’otel Team Member
in charge of the event.
11. Provide guests with a business card with contact details
which guests can use during their event in case there are any
questions.
12. An art’otel Team Member is at the entrance to the function
room 10 minutes before the scheduled start time to greet guests
and provide assistance.
4. Meeting rooms are serviced during breaks, and lunch, and
is refreshed to the original condition.
5. Arriving guests are greeted within 30 seconds with a smile
and a welcome.
6. During the event, equipment problems are responded to
within 1 minute.
7. The guest order is served as per the Event Order, with no
confusion about special orders or substitutions.
8. Tables are served in a clockwise direction beginning with
ladies, or as instructed by the organiser or by local practice.
9. All dishes are served at the correct temperature.
10. Servings are portioned consistently.
11. A new course is not served until the previous course has
been cleared.
12. Guests do not feel rushed; service continues until the host or
local laws designate service to end.
13. The host/event planner’s satisfaction is checked at least
once during the event and again after it.
14. Upon leaving, guests are genuinely thanked for their visit
and wished a pleasant day/evening.
15. Upon conclusion of the event, the accurate guest bill is
neatly presented in an art’otel folder and made available to the
host/event planner.
16. Upon request, details of all charges are available and can
be explained.
17. Outstanding queries are resolved at the earliest but no later
than within 3 business days.
4
Reservations
Services
1. All details are executed in accordance with the Event Order.
2. art’otel hosts are informed of events and venues well in
advance and are prepared to personally direct guests to their
destination.
First impression
1. The hotel’s Reservation Agent will speak clearly, use a
welcome greeting in a smiling and pleasant manner
2. Is knowledgeable with all the hotel facilities signature art
and current exhibitions, local services, attractions and points
of interest.
The less arty issues
–