68 Insurance & legal Insurance requirements Licensee or Hotel Licensee must meet the insurance requirements specified in the Agreement or this Manual, un<strong>less</strong> specifically indicated to the contrary. art’otel must receive a certificate of insurance evidencing the required coverage is in effect for the hotel prior to the hotel going live for reservations in the Central Reservation System (CRS) for art’otel. In order to remain online with art’otel, updated certificates of insurance must be provided to art’otel on an annual basis, or sooner if any policies are renewed, carriers are changed, or coverage is otherwise modified. All insurance policies must contain limits, endorsements, and riders necessary to adequately protect art’otels’ interests that meet or exceed the minimum requirements contained in the hotel's licence, management, and operating agreement, and that meet the minimum standards applicable to the hotel. Adequacy of insurance The Brand makes no representation, implied or express, that|the foregoing insurance requirements are adequate to protect the Licensee. The insurance coverage requirements contained in this Manual are only minimum requirements. These requirements do not relieve the Licensee from responsibility for any loss or claim for damages arising out of the Agreement. The Licensee must indemnify the Brand for any claim for damages due to failure of the Licensee or any Contractor, supplier, or vendor doing business with the Licensee to maintain adequate insurance. To ensure compliance, the Brand strongly recommends that the Licensee reproduce all insurance requests in full and submit them to an agent or broker experienced in writing insurance for hotels. If the Licensee does not obtain or maintain the required insurance or policy limits, the Brand can (but is not obligated to) obtain and maintain the insurance for the Licensee without first giving Licensee notice. If the Brand does so, then the Licensee must immediately pay the Brand, upon request, the premiums and costs incurred by the Brand. All art’otel are required to have adequate insurance coverage and to obtain, and maintain, certificates of insurance as proof of coverage. Insurance policies must be in the name of the Licensee or the hotel Licensee, except for General/Public Liability insurance. For that instance, the Brand or its designee will, at the Licensee’s cost, procure upon the commencement of operation of the hotel and maintain at all times during the term of the Agreement, if available on terms and conditions commensurate with the risk, third-p<strong>arty</strong> General/Public liability insurance in such amounts as the Brand may deem necessary. The Licensee will be named as an additional or co-insured p<strong>arty</strong>. On all other occasions, PPHE Hotel Group and its affiliates must be named as an additional insured p<strong>arty</strong> on all liability policies. Legal obligations Every art’otel hotel must report to the art’otel corporate office any legal action being taken by the hotel or against the hotel within ten business days. PPHE Hotel Group, and its affiliates and subsidiaries must be ‘additionally insured’ on all hotel insurance policies. No hotel may enter into any contract or agreement that includes or infers any responsibility or obligation on the part of art’otel. Hotels must strictly comply with all laws, regulations and codes - federal, state, provincial or local - that apply to the operation of a hotel or its parts. Additionally, all applicable regulations and codes relating to health and safety, use of broadband and spectrum, communications, competition and all federal and state/provincial equal employment opportunity, human rights, rules and regulations, wage and hour laws and labour laws must be strictly observed. It is the responsibility of the Licensee to comply with the data protection, security and privacy laws of the countries in which they are located and the current privacy policy of art’otel. The art’otel privacy policy is posted on-line and can be found at www.<strong>artotel</strong>s.com. Each Licensee is encouraged and expected to obtain its own legal counsel to make sure that the Licensee and the hotel are in such compliance. art’otel provides no advice or counsel, legal or otherwise, with respect to the steps that the Licensee and the hotel must take to comply with applicable laws or regulations or the art’otel Privacy Policy. If the hotel is operated under a licence agreement, a sign must be posted in the front desk area advising guests, ‘This hotel is independently owned and operated under a licence agreement with PPHE Hotel Group.’ art’otel brand book –
69 ADDENDUM The art of service standards PROLOGUE Whilst the Service Delivery Standards are an important part of bringing art’otel guest experience alive, it is clearly understood by all that in order to live up to the beliefs and philosophy, and defined employee behaviour of art’otel, these Service Delivery Standards are all linked to the 3 key Guest Experiences of the PPHE Context: Feeling Welcome Surprise Passion and that safety, commercial interest and compulsory training precede the Service Delivery Standards outlined in this Manual. The <strong>less</strong> <strong>arty</strong> <strong>issues</strong> –
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