artotel_less_arty_issues_v2_180910

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Each email address must be opened and messages
reviewed daily.
The hotel must offer a remote printing service that allows all
guests with laptops and/or any other device with wireless
internet or Bluetooth and print capabilities to print documents
remotely from guest rooms to the hotel Business Centre or
Reception.
Third-party it equipment and software
The Brand may not provide support for third-party software
and/or equipment.
The hotel may neither attach nor use third-party equipment
and/or interfaces with the Opera technology equipment that
has not been certified by the Brand as meeting the Brand’s
specifications. The hotel may not install other third-party, non-
Opera technology software on equipment that has not been
certified by the Brand as being compatible with Opera. A list of
compatible third-party software is available on the Opera
Property Management website.
Failure to follow this Brand Operating Standard will void any
maintenance agreement with art’otel and each of such entity’s
owners, subsidiaries and affiliates now and hereafter existing
and the hotel will be solely responsible for any and all repair or
replacement expenses.
Opera technology software packages that are Microsoft
compatible require the legal, licenced software (original
installation disks) in order to install the software.
The hotel may not install or connect any third-party network
equipment that would allow access to the Opera network from
an outside source. Firewalls and other devices installed on the
Opera network must be certified by the Brand.
Ethernet connections are the required standard for Opera and
email capabilities.
• The Broadband Internet system must offer secure
wireless roaming capability.
• Public areas:
• Wireless Internet must be installed in all hotel lobbies
and lounges;
• In case wireless roaming is not available, a registered
guest may not be charged again for guest room usage
or vice versa; and
• All wireless access must comply with applicable law
regarding user data collection.
• Meeting rooms:
• Broadband Internet must be installed with a wired
connection in each division/subdivision of all meeting
and function rooms and convertible to a wireless
connection when required.
• Wireless Internet service must be available in the
meeting common areas.
• Must be a plug-and-play service.
• Guests must be able to establish a secure connection to
their own corporate email network or virtual private
network, including ‘PPTP’ and ‘IPSec’.
• Applicable charges must be disclosed in the meeting
agreement in advance.
The hotel must procure Broadband Internet Access services from
one of the PPHE Hotel Group preferred suppliers details of
which can be found on;
You:niverse > Document Library Home > Information
Technology > Vendor Information.
The hotel must have an interface from ISP provider to their
PMS system.
The hotel must provide the minimum data circuit size per
standards below.
One T1 line is recommended for base stability, with additional
data circuits such as cable, Ethernet or DSL added to the T1
to increase circuit size to meet minimum guest satisfaction
requirements. Additional bandwidth may be required to meet
guest expectations specific to each property and customer
demographic.
Rooms
Circuit Size
Broadband internet access
The hotel must provide complimentary Broadband Internet
Access to in house guests in the hotel areas as follows:
• Guest rooms/suites:
• Must be installed in 100% of guest rooms/suites with a
secure wireless connection;
• WiFi internet signal must achieve -65dBm on both
2.4Ghz and 5Ghz frequencies in all areas of the
bedroom and -70dBm in bathrooms and
balcony/terrace;
• The broadband service must include a contact number
to call for complimentary 24/7 help-desk support; and
0 - 160 20 to 30 Mbps
161 - 320 30 to 50 Mbps
Recommendations for minimum upload speeds
Rooms
Upload Speed
0 - 149 512kbps
150 - 225 1024kbps
art’otel brand book
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