HP StorageWorks 4400 Enterprise Virtual Array user ... - BUSINESS IT

When you have confirmed that a component replacement is required, you may want to clear
the Real Time Monitoring view. This makes it easier to identify additional hardware problems
that may occur while waiting for the replacement part.
Before installing the replacement part, check the Real Time Monitoring view for any new
hardware problems. If additional hardware problems have occurred, contact HP support before
replacing the component.
See the System Event Analyzer online help for additional information.
Identifying the spare part
Parts have a nine-character spare part number on their label (Figure 25). For some spare parts, the
part number will be available in HP Command View EVA. Alternatively, the HP call center will assist
in identifying the correct spare part number.
1. Spare component number
Figure 25 Example of typical product label
Replaceable parts
8053A-ST
This product contains the replaceable parts listed in Table 12, page 50 and Table 13, page 51. Parts
that are available for customer self repair (CSR) are indicated as follows:
✓ Mandatory CSR where geography permits. Order the part directly from HP and repair the product
yourself. On-site or return-to-depot repair is not provided under warranty.
Optional CSR. You can order the part directly from HP and repair the product yourself, or you can
request that HP repair the product. If you request repair from HP, you may be charged for the repair
depending on the product warranty.
– No CSR. The replaceable part is not available for self repair. For assistance, contact an HP-authorized
service provider
Table 12 Controller enclosure replacement parts
Description
4Gb array controller (HSV300)
4Gb array controller (HSV300–S)
HSV300–S embedded switch console port cable
1GB cache DIMM
50
Replacing array components
Spare part number (non
RoHS/RoHS)
461488–001
460586–001
316131–001
466263–001
1
CSR status
✓