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Vol :37 Issue No.1 2012 - Open House International

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Industrialised Building System (IBS) describes the<br />

construction technology in which all building components<br />

such as wall, slab, beam, column and<br />

staircase are mass produced either in factory or at<br />

site factory under strict quality control and minimal<br />

wet site activities (Lim, 2006). Arguably, this system<br />

acts as a catalyst for mass production in construction.<br />

To further boost the industrialisation of the<br />

construction sector, manufacturing concepts are<br />

adopted including the Lean Construction originating<br />

from the car manufacturing industry aiming at<br />

reducing waste from design to delivery (Cuperus,<br />

2003). The <strong>Open</strong> Building concept is also introduced<br />

whereby building occupiers determine specifications<br />

that best suit their needs, thereby creating<br />

the conduciveness for responsibility and care.<br />

The discussion of the literature above has<br />

however, through its emphasis on the production<br />

aspect, addressed mainly the supply side of mass<br />

customisation. An equally, and perhaps even more<br />

critical aspect is the demand side which needs to be<br />

assessed for an indication of the potential market<br />

reception to the concept. While performing the<br />

assessment may not be altogether straightforward,<br />

a considered approach is to study the prospective<br />

buyers in terms of their house-buying preferences<br />

and to examine actual buyers of standard mass<br />

produced housing units in terms of both their satisfaction<br />

on the delivered units and their subsequent<br />

actions on renovation. Examining the respondents’<br />

responses and preferences will provide an understanding<br />

of the demand side behaviour and will<br />

allow certain perspectives to be gained with regard<br />

to the potential of mass customisation in Malaysia.<br />

C OLLECTING THE EVIDENCE<br />

As enumerated earlier, the concept of housing<br />

mass customisation is new to Malaysia. A comprehensive<br />

work on the potential of mass customisation<br />

would require an examination of both the<br />

demand and supply sides. The current study is useful<br />

in that it provides the starting point to the work.<br />

The prime motivation is that no data currently exists<br />

in relation to how ready consumers are for how<br />

housing mass customisation although such data is<br />

important to the housing industry.<br />

A questionnaire survey was adopted. Given<br />

that the main objective is to examine consumer<br />

readiness towards mass customised housing, the<br />

survey was designed with housing consumers as its<br />

target aiming to achieve a reasonable mix of owners<br />

and non-owners of property in the sample. The<br />

rationale for this approach is the consideration that<br />

both the owners and non-owners can provide useful<br />

indications concerning the desirability of mass<br />

customised housing from a prospective buyer’s<br />

point of view, while the owners can additionally<br />

provide indications of the satisfaction from the perspective<br />

of the purchaser who has actually taken<br />

delivery of developer’s standard house. In this manner,<br />

the data can allow the issue to be examined<br />

from two different perspectives with the added benefit<br />

that the comparison could lead to further<br />

insight. For sampling, a systematic procedure had<br />

been adopted while the stock of double-storey<br />

houses was taken as the sampling frame. Because<br />

systematic sampling had been used, the proportions<br />

for owners and non-owners had not been<br />

made to conform to certain a priori values but were<br />

instead allowed to follow the results of the random<br />

process that emanated from the procedure.<br />

Double-storey houses had been adopted as the<br />

sampling frame because this particular housing<br />

sector represents the largest inventory of mass-produced<br />

houses in the country in line with its popularity<br />

among house buyers.<br />

For the purpose of the sampling, the<br />

Peninsular Malaysia was divided into eastern and<br />

western regions. This way of dividing up the peninsula<br />

is not only geographic but also serves the<br />

demographic and economic reasons well. The two<br />

regions are differentiated on their economic<br />

dynamism with the latter showing generally more<br />

progressive and dynamic growths than the latter. In<br />

terms of the demography, the eastern region is<br />

more biased towards the Malay populace while the<br />

western region has a generally more balanced<br />

racial composition.<br />

To achieve the aim of this study, respondent<br />

samples were to be drawn from localities that<br />

would reflect the house buying population in each<br />

region. Based on this consideration, the cities of<br />

Kota Bharu and Kuala Trengganu had been chosen<br />

to represent the eastern region while Shah Alam<br />

and Kemuning the western region. A sample of 120<br />

respondents was targeted for from each locality<br />

1 9<br />

open house international <strong>Vol</strong>.<strong>37</strong> <strong>No.1</strong>, March <strong>2012</strong> Examining The Potential For Mass Customisation... Md. Nasir Daud, Hasniyati Hamzah and Yasmin Mohd Adnan

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