Full annual report - African Bank - Investoreports

The Banking unit achieved 4,03 on the CoGP scorecard and we plan to improve it to 5 points, while the Retail unit achieved
full points.
Plans going forward
Going forward ABIL will broaden its transformation initiatives to include economic development, employee development and
socio and business development, which cover elements that are in the CoGP and the revised FSC, as illustrated below:
140
Economic
development
■ Ownership
■ Access to finance
■ Empowerment
financing
Social impact
Our people – Banking unit
Employee
development
■ Management
control
■ Employment equity
■ Skills development
Socio and business
development
■ Preferential
procurement
■ Enterprise development
■ Socio-economic
development
Our vision will only become a reality through the continued commitment, energy and passion of our people, and their
engagement and development is therefore central to the execution of our vision.
The people focus in the Banking unit during 2012 was on ensuring a much more efficient and better experience for our
people in terms of transactional human capital processes and on creating a working environment that is conducive for
people to stand out.
Employee turnover
At year end, the Banking unit had a total of 5 182 permanent employees, an increase of 4,1% relative to 2011 (4 978).
The increase in headcount is largely as a result of expansion of the branch network in retail operations and in the call centres.
2012 2011 2010 2009 2008 2007
Opening balance 4 978 3 935 3 476 3 426 3 011 2 727
Employee gains 1 317 1 790 1 049 586 1 030 777
Less: Attrition (1 113) (747) (590) (536) (615) (493)
Resignations (842) (540) (372) (352) (423) (341)
Retrenchments – (13) (62) (8) (42) (21)
Dismissals (misconduct) (191) (110) (85) (36) (6) (17)
Deaths (not work related) (28) (15) (27) (32) (19) (14)
Other* (52) (69) (44) (108) (125) (100)
Closing balance 5 182 4 978 3 935 3 476 3 426 3 011
Temporary employees 442 439 216 169 360 168
* Other refers to emigration, abscondment and mutual terminations.