Full annual report - African Bank - Investoreports

Description Explanation
Communities
SO1 Percentage of operations with implemented
local community engagement, impact
assessments, and development plans
Corruption
SO2 Percentage and total number of business units
analysed for risks related to corruption
SO3 Percentage of employees trained in
organisation’s anticorruption policies
and procedures
SO4 Actions taken in response to incidents
of corruption
Public policy
SO5 Public policy positions and participation in
public policy development and lobbying
SO6 Total value of financial and inkind
contributions to political parties, politicians,
and related institutions by country
Anticompetitive behaviour
SO7 Total number of legal actions for
anticompetitive behaviour, antitrust, and
monopoly practices and their outcomes
Compliance
SO8 Monetary value of significant fines and total
number of non-monetary sanctions for
non-compliance with laws and regulations
Social: Product responsibility
DMA Disclosure on Management Approach PR
■ Customer health and safety
■ Product and service labelling
■ Marketing communications
■ Customer privacy
■ Compliance
194
This indicator has been partially covered in the Letter to
stakeholders (page 24). It discusses how the business unit’s
products and services produce an indirect economic impact on the
communities they enter – through research it shows that the
customers utilize more than 50% of their borrowings for housing,
home improvements and education, and use it to improve their
daily lives and grow their families’ future. This is supported by
market research. A discussion of the negative impacts of credit and
rehabilitation efforts is included.
This indicator has not yet been reported.
Antifraud responsibilities form an inherent part of all our employees’
responsibilities.
The case volumes for each year from Forensic services have been
provided (refer to page 111).
None.
None.
None.
None.
Please see pages 157 to 161. In the retail industry, informing
customers regarding the proper use, care and composition of the
products that they purchase is an important component of our
interaction with our customers. We want our customers to purchase
products knowing that they are of good quality, safe and produced
responsibly. Care is taken to ensure that suppliers provide the legally
prescribed labelling on products so that customers are informed of
the composition and origination of materials, where applicable.