Full annual report - African Bank - Investoreports

accountability
Overall employee turnover increased to 21,9% (2011: 18,3%) predominately as a result of the high turnover in the call centre
and sales environments. The Banking unit mainly employs entry level employees in the call centre and branches, and these
employees tend to change jobs more frequently to advance their careers.
%
25
20
15
10
5
0
16,6
13,2
9,5
Voluntary
10,1
13,0
5,3
5,1
5,7
5,2
Involuntary
■ 2012 ■ 2011 ■ 2010 ■ 2009 ■ 2008
5,4
Total turnover
Please note: involuntary turnover refers to employees whose service has been terminated by the Banking unit.
Workforce composition
Province Permanent
African Bank Investments Limited | Integrated Report for the year ended 30 September 2012 141
21,9
18,3
15,2
15,3
Nonpermanent
18,4
Grand
Total
Eastern Cape 279 – 279
Free State 166 – 166
Gauteng 3 217 440 3 657
KwaZulu-Natal 457 – 457
Limpopo 176 1 177
Mpumalanga 199 – 199
Northern Cape 53 – 53
North West 224 – 224
Western Cape 411 1 412
South Africa total 5 182 442 5 624
Of the permanent employees at the Banking unit, 66% are female and 34% male. Given that 79% of employees are below the
age of 40 years, the Banking unit is considered to have a reasonably young workforce with the majority of staff employed in
the sales and call centre environments. This correlates with 72% of staff having a tenure with the Banking unit of between zero
and five years.