Embassy New Delhi, India and Constituent Posts - OIG - US ...

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service orientation were slightly below the average scores of previously inspected posts. The
only management subunit with above-average scores was the IM section, while general services,
facilities management, financial management, and human resources management were all rated
below average.
(b) (5)
Financial Management
The financial management center provides high-quality services to the embassy
community, constituent posts, and other U.S. Government agencies, as reflected by the scores on
the 2011 ICASS customer satisfaction questionnaires. The financial management center has
begun to coordinate more closely with program managers on administration of grants and federal
assistance awards. SCA has directed its posts, including India, to transfer travel voucher
processing to the consolidated Bureau of Resource Management post support unit, which could
reduce the need for voucher examiner positions at the embassy.
Two areas need improvement. As outlined in 4 FAH-3 H-433.5, the financial
management center and the mission’s budget and fiscal sections need to stamp the name of the
certifying officer on the Undisbursed Voucher Detail Report. Also, as there is no management
certification of the biweekly payroll, management needs to periodically conduct spot checks of
individual section’s time and attendance reporting to confirm their accuracy.
Informal Recommendation 14: Embassy New Delhi should direct certifying officers in
Mission India to stamp the name of the certifying officer on the Undisbursed Voucher
Detail Report in accordance with Department of State guidance.
Informal Recommendation 15: Embassy New Delhi should direct management officers
in Mission India to periodically conduct spot checks of the section’s time and attendance
reporting to confirm that time attendance was reported accurately.
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