Embassy New Delhi, India and Constituent Posts - OIG - US ...

SENSITIVE BUT UNCLASSIFIED
OIG’s workplace and quality-of-life and personal questionnaire results showed that the lack of a
Diplomatic Post Office is problematic and negatively affects mission morale.
Embassy New Delhi’s information management officer (IMO) oversees all embassy IM
systems and programs and has operational oversight responsibility for all IM programs missionwide.
He oversees an office in New Delhi that consists of 10 U.S. direct hires, an EFM, a
professional associate, and 51 LE staff. He has made communication among his staff missionwide
a top priority, conducting twice-monthly roundtable DVC meetings with the consulates
general. In past the 6 months, he has also consolidated multiple contracts and renegotiated with
local telecommunications providers to increase bandwidths between the embassy and the
consulates general at substantially lower costs.
The IM program operates two primary data centers. A well-qualified information systems
officer leads the unclassified information systems center in New Delhi. An information programs
officer supervises the information program center, which oversees classified systems, radio,
telephone, secure voice, and mail and diplomatic pouch programs. The IMO, augmented by his
information programs officer and information systems officer, has overall IM responsibilities for
the mission and often provides consultative support to the consulates general. Serving under the
IMO, and responsible for mission-wide systems security, is a regional information systems
security officer based in New Delhi.
Consulate General Chennai has 2 U.S. direct-hire IM officers and 13 LE staff to manage
the IM functions. Consulate General Hyderabad has 1 American IM officer and 8 LE staff;
Consulate General Kolkata has 1 American IM officer and 7 LE staff; and Consulate General
Mumbai has 2 American IM officers and 11 LE staff. In addition to the regular duties described
above, the IM sections of Embassy New Delhi and the consulates general provide support to a
significant number of high-level visitors. The OIG team deemed staffing levels mission-wide to
be adequate.
There are three Regional Information Management Center (RIMC) technicians based in
the embassy. Although this RIMC satellite office provides in-country technical support as
requested, it reports to RIMC Bangkok and was therefore not part of the New Delhi inspection.
The IM staff has not organized the unclassified server room and wiring closets at the
American Center in New Delhi to ensure proper and timely maintenance. The server room
wiring is tangled, and there is cabling that appears to be no longer used. With server room
cabling in disarray, technicians can spend a significant amount of time troubleshooting a
problem.
Recommendation 56: Embassy New Delhi should untangle, identify, and label all required
cabling and remove all extraneous cables in the computer server room and wiring closets at the
American Center in New Delhi. (Action: Embassy New Delhi)
The American Center LE computer specialists were not cross-trained with their embassy
colleagues at the embassy.
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SENSITIVE BUT UNCLASSIFIED