Embassy New Delhi, India and Constituent Posts - OIG - US ...

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the regional security officer is working with school administrators to guide them through the
soft-target funding process.
Employee Associations
New Delhi American Community Support Association
The American Community Support Association (ACSA) in New Delhi has a dynamic
board chairperson and is well managed and financially strong, with experienced managers who
have considerable expertise in the hospitality industry. The business manager has a certified
public accountant equivalent. ACSA uses an in-house software program for ordering commissary
stock replenishment, and both the board and management monitor inventory. With annual
revenue exceeding $3 million, the association was able to fund a $980,000 renovation project at
the ACSA restaurant. The primary issue with ACSA is the need to establish better controls on
purchases of alcoholic beverages and tobacco. Although the commissary keeps ration control
cards for each member, the staff does not routinely monitor records and notify individuals who
exceed their quotas. The OIG team reviewed the liquor and tobacco purchase records and found
that more than 20 percent of ACSA customers exceeded their monthly rations.
Recommendation 64: Embassy New Delhi, in coordination with the Bureau of Administration,
should direct the American Community Support Association to monitor and enforce monthly
liquor and tobacco quotas at the embassy commissary. (Action: Embassy New Delhi, in
coordination with A)
Mumbai American Recreation Association
The Mumbai American Recreation Association (MARA) is operating on a shoestring,
with financial assets amounting to only $400 worth of Indian rupees at the local Bank of
America, and $5,000 in a U.S. dollar account in the State Department credit union. It has a board
of directors, and volunteers from the community help support ongoing MARA operations.
Commissary property assets include 3 refrigerators and freezers, an inventory of 20 cases of
wine, plus some liquor stocks scattered around three locations. There is a fully equipped fitness
center under MARA operation. The new consulate compound has designated space for a
commissary and fitness center, and MARA plans to hire a manager for the commissary after
relocating to the new consulate compound. The OIG team believes it advisable for MARA to
develop a business plan and revised charter defining the scope of the services and commissary
operations prior to the move into the new consulate compound.
Informal Recommendation 33: Embassy New Delhi should direct the Mumbai
American Recreation Association to prepare a business plan prior to the move into the
new consulate compound.
Chennai American Support Association
The Chennai American Support Association is better organized than the Mumbai
association, with a manager and two employees. Liquor is the primary product sold in the
commissary, but there is also a concessionaire agreement with a vendor to provide locally
available food and snacks for the convenience of members. The association purchases most of its
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