Embassy New Delhi, India and Constituent Posts - OIG - US ...

SENSITIVE BUT UNCLASSIFIED
system, an emergency appointment system, and consistent Web sites, at either Consulate General
Mumbai or Embassy New Delhi. (Action: Embassy New Delhi)
Recommendation 21: Embassy New Delhi should coordinate with Consulate General Chennai
so that the call center in New Delhi will respond to all routine phone calls and emails for
Chennai as it does for the other posts in India. (Action: Embassy New Delhi)
Recommendation 22: Embassy New Delhi should centralize writing requests for revocation of
H and L visa petitions for all posts in India at the embassy, using eligible family members for
this work. The consular officers who adjudicate the individual cases should provide their case
notes and files to the eligible family members and clear the completed revocation requests.
(Action: Embassy New Delhi)
Recommendation 23: Embassy New Delhi should designate a mid-level consular manager in
Consulate General Chennai as the countrywide coordinator for the mission to establish, monitor,
and train officers in adjudication standards for H and L visas. (Action: Embassy New Delhi)
Recommendation 24: Embassy New Delhi should request that the Bureau of Consular Affairs
designate Consulate General Chennai as the only post in India authorized to adjudicate blanket L
visa applications. (Action: Embassy New Delhi, in coordination with CA)
Recommendation 25: Embassy New Delhi should create a special unit at Consulate General
Chennai for adjudicating blanket L visa applications and create a program in which entry-level
officers are assigned to that unit on a rotational basis. (Action: Embassy New Delhi)
Recommendation 26: Embassy New Delhi should designate a countrywide coordinator for
standard operating procedures for all consular processes. (Action: Embassy New Delhi)
Recommendation 27: Embassy New Delhi, in coordination with the Bureau of Consular
Affairs, should establish and fill a locally employed staff position that would serve as a
management analyst and special assistant in support of management issues for Consular Team
India. The position would be attached to the office of the minister-counselor for consular affairs
in Embassy New Delhi. (Action: Embassy New Delhi, in coordination with CA)
Recommendation 28: The Bureau of Consular Affairs, in coordination with Embassy New
Delhi and the Bureau of Human Resources, should approve Embassy New Delhi’s request for
three entry-level officer positions for the consular section in New Delhi. (Action: CA, in
coordination with Embassy New Delhi and DGHR)
Recommendation 29: Embassy New Delhi should coordinate with consular managers in
Consulates General Mumbai, Chennai, and Hyderabad to reorganize services to visa customers
in the public areas, using primarily contract personnel and using some locally employed staff to
monitor their work. (Action: Embassy New Delhi)
Recommendation 30: The Bureau of Consular Affairs, in coordination with Embassy New
Delhi, should designate the highest level of services under the Global Support Strategy contract
for Mission India, to include off-site centers where visa applicants submit their documents and
are fingerprinted. (Action: CA, in coordination with Embassy New Delhi)
80
SENSITIVE BUT UNCLASSIFIED