Embassy New Delhi, India and Constituent Posts - OIG - US ...

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SENSITIVE BUT UNCLASSIFIED system, an emergency appointment system, and consistent Web sites, at either Consulate General Mumbai or Embassy New Delhi. (Action: Embassy New Delhi) Recommendation 21: Embassy New Delhi should coordinate with Consulate General Chennai so that the call center in New Delhi will respond to all routine phone calls and emails for Chennai as it does for the other posts in India. (Action: Embassy New Delhi) Recommendation 22: Embassy New Delhi should centralize writing requests for revocation of H and L visa petitions for all posts in India at the embassy, using eligible family members for this work. The consular officers who adjudicate the individual cases should provide their case notes and files to the eligible family members and clear the completed revocation requests. (Action: Embassy New Delhi) Recommendation 23: Embassy New Delhi should designate a mid-level consular manager in Consulate General Chennai as the countrywide coordinator for the mission to establish, monitor, and train officers in adjudication standards for H and L visas. (Action: Embassy New Delhi) Recommendation 24: Embassy New Delhi should request that the Bureau of Consular Affairs designate Consulate General Chennai as the only post in India authorized to adjudicate blanket L visa applications. (Action: Embassy New Delhi, in coordination with CA) Recommendation 25: Embassy New Delhi should create a special unit at Consulate General Chennai for adjudicating blanket L visa applications and create a program in which entry-level officers are assigned to that unit on a rotational basis. (Action: Embassy New Delhi) Recommendation 26: Embassy New Delhi should designate a countrywide coordinator for standard operating procedures for all consular processes. (Action: Embassy New Delhi) Recommendation 27: Embassy New Delhi, in coordination with the Bureau of Consular Affairs, should establish and fill a locally employed staff position that would serve as a management analyst and special assistant in support of management issues for Consular Team India. The position would be attached to the office of the minister-counselor for consular affairs in Embassy New Delhi. (Action: Embassy New Delhi, in coordination with CA) Recommendation 28: The Bureau of Consular Affairs, in coordination with Embassy New Delhi and the Bureau of Human Resources, should approve Embassy New Delhi’s request for three entry-level officer positions for the consular section in New Delhi. (Action: CA, in coordination with Embassy New Delhi and DGHR) Recommendation 29: Embassy New Delhi should coordinate with consular managers in Consulates General Mumbai, Chennai, and Hyderabad to reorganize services to visa customers in the public areas, using primarily contract personnel and using some locally employed staff to monitor their work. (Action: Embassy New Delhi) Recommendation 30: The Bureau of Consular Affairs, in coordination with Embassy New Delhi, should designate the highest level of services under the Global Support Strategy contract for Mission India, to include off-site centers where visa applicants submit their documents and are fingerprinted. (Action: CA, in coordination with Embassy New Delhi) 80 SENSITIVE BUT UNCLASSIFIED
SENSITIVE BUT UNCLASSIFIED Recommendation 31: The Bureau of Consular Affairs, in coordination with Embassy New Delhi, should establish off-site visa processing centers in the states of Gujarat, Punjab, and Karnataka under the Global Support Services contract and support Embassy New Delhi in hiring eligible family members to travel to these centers on a regular basis to monitor their activities. (Action: CA, in coordination with Embassy New Delhi) Recommendation 32: Embassy New Delhi, in coordination with the Bureau of Consular Affairs, should consolidate all immigrant visa operations either in Embassy New Delhi or in the new facility at Consulate General Mumbai. (Action: Embassy New Delhi, in coordination with CA) Recommendation 33: Embassy New Delhi, in coordination with the Bureau of Consular Affairs and the Bureau of Human Resources, should request a review of the grade level of the position of the consular section chief in New Delhi to determine whether the position should be upgraded from FS-01 to FE-OC. (Action: Embassy New Delhi, in coordination with CA and DGHR) Recommendation 34: Embassy New Delhi, in coordination with the Bureau of Consular Affairs and the Bureau of Overseas Buildings Operations, should design and implement a plan for expanding the workspace in the consular section in Chennai to allow each locally employed staff member to have a desk. (Action: Embassy New Delhi, in coordination with CA and OBO) Recommendation 35: Embassy New Delhi, in coordination with the Bureau of Consular Affairs, should obtain headphones for all employees who use the consular windows in Consulate General Hyderabad. (Action: Embassy New Delhi, in coordination with CA) Recommendation 36: Embassy New Delhi, in coordination with the Bureau of Consular Affairs and the Bureau of Overseas Buildings Operations, should install sound-proofing on both sides of the consular windows in Consulate General Hyderabad. (Action: Embassy New Delhi, in coordination with CA and OBO) Recommendation 37: Embassy New Delhi, in coordination with the Bureau of Consular Affairs, the Bureau of South and Central Asian Affairs, and the Bureau of Human Resources, should establish two additional mid-level manager positions for the consular section in Mumbai. (Action: Embassy New Delhi, in coordination with CA, SCA, and DGHR) Recommendation 38: Embassy New Delhi, in coordination with the Bureau of Consular Affairs and the Bureau of Human Resources, should request a review of the grade level of the position of the chief of the consular section in Consulate General Mumbai to determine whether the position should be upgraded from FS-01 to FE-OC. (Action: Embassy New Delhi, in coordination with CA and DGHR) Recommendation 39: Embassy New Delhi, in coordination with the Foreign Service Institute, the Bureau of Human Resources, and the Bureau of Consular Affairs, should recommend to the Department of State a reduction of at least 50 percent in the number of language-designated positions for consular officers assigned to the embassy and consulates general. The request should identify the specific positions that are no longer language designated. (Action: Embassy New Delhi, in coordination with FSI, DGHR, and CA) 81 SENSITIVE BUT UNCLASSIFIED
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