TlB Annual Report 2009 - Triodos Bank

Stakeholder dialogue
Triodos Bank maintains good relationships
with all its stakeholders, including
shareholders (holders of depository
receipts), co-workers, Non Governmental
Organisations (NGOs) and government. Triodos
Bank works closely together with organisations
working for the environment, organic farming,
renewable energy, arts and culture, education,
human rights and development co-operation.
Triodos Bank defines its stakeholders as all the
people, groups and organisations with which it
has a business or other relationship. The
dialogue with all these stakeholders is an
important source of inspiration and new ideas.
Triodos Bank identifies three discrete groups of
stakeholders in particular:
CUSTOMERS, DEPOSITORY RECEIPT
HOLDERS, CO-WORKERS AND SUPPLIERS
Dialogue with this group of stakeholders mainly
involves weighing up economic interests. Each
stakeholder - whether saver, investor, borrower,
supplier or co-worker - has something to gain
or lose in their relationship with the Bank. The
balance between long and short-term interests,
and self and public interest, forms the basis for
dialogue with these stakeholders.
NGOS AND GOVERNMENT
Discussions with this group focus predominantly
on the social, environmental and cultural
context in which Triodos Bank operates. These
stakeholders do not have a financial interest,
but do have a clear interest in the Bank’s
development.
ADVISORS AND INSPIRERS
This diverse group of people contribute to the
further development of Triodos Bank’s vision
and mission. It includes external advisors with
innovative ideas who respond to requests or
provide advice spontaneously, and individuals
who inspire new possibilities and insights.
These people are vitally important, particularly
where the development of sustainability
strategies is concerned.
Since its foundation, transparency has been one
of Triodos Bank’s major objectives. It believes
it is essential that depositors and investors
know what happens to their investments and
capital. Meetings take place through out the
year with Triodos Bank’s customers and depository
receipt holders as part of this commitment
to transparency. These meetings offer room for
discussions about Triodos Bank’s strategy and
policy. In September, for example, Triodos
Bank brought 100 co-workers from across the
organisation, to meet with 35 Belgian clients.
This resulted in a rich exchange about what
Triodos can mean to its clients and how the bank
can contribute better to a more sustainable
world. In addition to an annual customer day,
in 2009 we continued to host meetings
Triodos Bank’s stakeholders are at
the heart of everything it does;
helping to provide encouragement
and casting a helpful, critical eye
over its long-term future.
specifically for Belgian and British holders of
depository receipts. In 2009, the uk branch took
part in the second National Ethical Investment
Week. Two trips were arranged so Triodos Bank
savers could meet the loan customers that their
savings have helped to finance, in person.
In its written and online publications, Triodos
Bank provides clear information about the
sectors it works in. The quarterly Triodosnews
magazine, the annual report, the interim report
and the websites inform stakeholders about
specific projects and companies Triodos Bank
finances. The magazine is a key tool demonstrating
the Bank’s commitment to transparency,
and it is valued highly by customers. Plans to
revamp the magazine began in 2009 and will be
implemented in 2010. Triodos Bank’s existing
websites offer visitors three types of information:
product information, details about the projects
and companies it finances, and general Triodos
Bank information, including its mission, history,
key figures and organisational structure. The
websites are an increasingly important means
of communications for the Bank and the
number of visitors they attract is increasing
every month. In 2010, the improvements to the
TRIODOS BANK - ANNUAL REPORT 2009 65