TlB Annual Report 2009 - Triodos Bank

attrition rates decreased significantly to
approximately 6%.
In the Investment Management department the
attrition rate remained high at around 15%.
The impact of a reorganisation programme was
largely responsible for this figure. In the uk the
attrition rate went down from 18% to 14%.
The rate of 14% is consistent with the wider
financial services market in the uk. A further
reduction is expected in 2010.
Despite the strong growth, the average number
of years service remained the same at 3.9 years.
Turnover fell from 14% to 10%. This is the
second year in a row that the turnover has
decreased, through a combination of internal
efforts and external market circumstances. The
average length of employment for co-workers
leaving Triodos Bank has decreased slightly
from 2.5 to 2.3 years. The number of co-workers
leaving the Bank in their first year increased
from 17 to 19 co-workers.
DEVELOPMENT, TRAINING AND EDUCATION
Various training modules and courses are
organised with both an international and local
focus within the Triodos Academy. In 2009 a
great deal of effort was given to the development
of a visionary leadership programme and
reinvigoration of the management development
programme. As well as a range of training
opportunities organised in branches, an annual
banking seminar, for relatively new and young
co-workers, was organised in March. A number
of training modules are also provided by the
Institute for Social Banking, including round
table discussions covering specific disciplines
and a Masters in Social Banking. Training costs
increased by 6%.
Training expenses per co-worker
amounts in EUR
2009 2008
The Netherlands 1,558 1,996
Belgium 1,429 332
United Kingdom 589 895
Spain 535 601
Germany
Triodos Investment
690 138
Management 1,921 1,697
Head office 1,775 1,362
Average 1,318 1,240
ABSENCE
The rate of absence due to sickness rose to 2.6%
in 2009 (2008: 2.4%). This increase is mainly
due to an increase in long term illnesses from
12 cases in 2008 to 21 cases in 2009. Long term
illness accounts for 1.2% of overall absence
(2008: 0.6%). Only a few cases are work
related. Triodos Bank continues to monitor the
rate of absence closely and is constantly
looking to make improvements in this area. For
example, in The Netherlands managers have
followed a ‘get to grips on absence’ training
programme, as well as preventive sessions for
all co-workers related to their wider working
conditions.
EMPLOYMENT TERMS AND CONDITIONS
Triodos Bank believes good and appropriate
remuneration for all its coworkers is very
important. Differences in remuneration
between co-workers, locally and internationally,
are carefully monitored. As a result of
Triodos Bank’s strong growth and success,
differences have increased slightly, but are still
very low compared to other banks. The ratio
between the highest and lowest salary in The
Netherlands in 2009 is 8.5 (2008: 7.7). This
ratio is lower in other countries because of the
smaller size of the offices and due to the fact
that the Triodos Bank Executive Board is based
at the head office in The Netherlands.
Benchmarking remuneration in Belgium, the
United Kingdom and The Netherlands showed
that on average Triodos Bank pays mid-market
TRIODOS BANK - ANNUAL REPORT 2009 71