Annual Report - JD Group

Ensuring that Group credit
management strategies, policies and
procedures are conceptually sound
and observed in all operations.
Review
Good progress was made with the fine tuning and enhancement
of the Group’s credit application and scoring systems, which now
include sophisticated fraud detection models. All credit granting
chains in the Group have been linked, online and in real time, to
the system, which is one of the most efficient and comprehensive
of its kind in the consumer credit industry.
Development of the Group’s new automated debtors collection
system, which will function in conjunction with the about to be
launched PeopleSoft operating system, is well advanced. Roll out
of these systems to the chains will commence, in earnest, in the
first quarter of 2005.
The emphasis on quality customer acquisition, identification and
categorisation of credit risk and fine focus on debtors delinquency,
down to individual account level, has reaped gratifying rewards
and led to significant improvement in the overall quality of the
Group’s debtors books. This emphasis and focus has become and
will continue to be a way of life at JD Group.
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Credit and administration
Outlook
Dick Behrens (64)
Group executive – Credit and
administration – 45*
Executive management
Herman Bakkes (44)
BCom(Acc) MBA
Debtors – 20*
* years experience in furniture
retail/IT
The quest for better control through automation and the
employment of world class technology and methodology,
together with unwavering management focus, will ensure that
customer service is enhanced, collections maximised and bad
debts minimised, leading to the unlocking of opportunities for the
broadening of the Group’s reach within the consumer credit
market place.