Annual Report - JD Group

Corporate objectives and opportunities
Customers
To develop a “customer centric” culture, committed to providing
real value for money and excellence of service, thereby ensuring
customer satisfaction and loyalty.
Profit and growth
To be a desired investment for all investors as a result of above
average performance and consistent growth.
Our people
To be the most sought after employer by providing ongoing
development and training for all our people, thereby creating
a career orientated environment allowing our people to share
in the Group’s success.
Suppliers
To deal transparently with all suppliers on the basis of sound
business principles, thereby ensuring that long lasting alliances
are maintained for our mutual benefit.
Innovation
To be innovative in all our business activities, thereby satisfying our
desire to provide better service.
Social responsibility
To meet our social responsibilities through providing a better life
for the disadvantaged and less fortunate members of the
communities in which we trade.
The environment
To manage the environmental impacts of our activities
by complying with all relevant safety, health and environmental
legislation and by enhancing awareness amongst our employees.
Management and leadership
To develop the leadership potential amongst us, together with the
ongoing enhancement of our managerial skills, thereby ensuring
ongoing success.
5
Global aspirations
The Group owns 100% of the equity in Abra, operating in
Poland. Abra is positioned to grow its store base to 50 within
the next two years.
Solid foundation
The eight southern African chains have collectively traded for
446 years, or an average of 56 years per chain. The longest
established chain, Barnetts, has now traded for 108 years; followed
by Bradlows 101; Morkels 67; Russells 61; Electric Express 46;
Joshua Doore 31; Price ’n Pride 21 and Hi-Fi Corporation 11.
Abra has traded in Poland for 14 years.
Extensive data network
The Group processes some 465 million transactions each year
from 1 110 sites via its satellite based communications network
(V-Sat) and terrestrial lines. The Group administers in excess
of 1,7 million current customer accounts and has approximately
11,6 million paid up customers on its database. The average cash
inflow from customers approximates R28 million per day.
Sales
Annually, the Group distributes over 156 million catalogues to
customers and potential customers and in excess of 7,4 million
club magazines to club members. Our inventory system
facilitated the processing of 2,95 million line items sold
across 164 departments and sub-departments.
Products and services
The Group will continue to pursue opportunities with the
introduction of innovative products and services.