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Control Manager Installation Guide - Trend Micro? Online Help

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<strong>Control</strong> <strong>Manager</strong> 6.0 <strong>Installation</strong> <strong>Guide</strong><br />

Before Contacting Technical Support<br />

6-2<br />

Before contacting Technical Support, here are two things you can quickly do to try and<br />

find a solution to your problem:<br />

• Check your documentation: the manual and online help provide comprehensive<br />

information about <strong>Control</strong> <strong>Manager</strong>. Search both documents to see if they contain<br />

your solution.<br />

• Visit our Technical Support website: our Technical Support website contains<br />

the latest information about all <strong>Trend</strong> <strong>Micro</strong> products. The support website has<br />

answers to previous user inquiries.<br />

To search the Knowledge Base, visit<br />

http://esupport.trendmicro.com/en-us/default.aspx<br />

Contacting Technical Support<br />

<strong>Trend</strong> <strong>Micro</strong> provides technical support, pattern downloads, and program updates for<br />

one year to all registered users, after which you must purchase renewal maintenance. If<br />

you need help or just have a question, please feel free to contact us. We also welcome<br />

your comments.<br />

• Get a list of the worldwide support offices at http://esupport.trendmicro.com<br />

• Get the latest <strong>Trend</strong> <strong>Micro</strong> product documentation at http://docs.trendmicro.com<br />

In the United States, you can reach the <strong>Trend</strong> <strong>Micro</strong> representatives through phone, fax,<br />

or email:<br />

<strong>Trend</strong> <strong>Micro</strong>, Inc.<br />

10101 North De Anza Blvd.,<br />

Cupertino, CA 95014<br />

Toll free: +1 (800) 228-5651 (sales)<br />

Voice: +1 (408) 257-1500 (main)<br />

Fax: +1 (408) 257-2003<br />

Web address: http://www.trendmicro.com<br />

Email: support@trendmicro.com

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