Control Manager Installation Guide - Trend Micro? Online Help

Resolve Issues Faster
Getting Support
To resolve the issue faster, when you contact our staff, provide as much of the following
information as you can:
• Product serial number
• Control Manager Build version
• Operating system version, Internet connection type, and database version (for
example, SQL 2005 or SQL 2008)
• Exact text of the error message, if any
• Steps to reproduce the problem
TrendLabs
Trend Micro TrendLabs℠ is a global network of antivirus research and product support
centers providing continuous, 24 x 7 coverage to Trend Micro customers worldwide.
Staffed by a team of more than 250 engineers and skilled support personnel, the
TrendLabs dedicated service centers worldwide ensure rapid response to any virus
outbreak or urgent customer support issue, anywhere in the world.
The TrendLabs modern headquarters earned ISO 9002 certification for its quality
management procedures in 2000. TrendLabs is one of the first antivirus research and
support facilities to be so accredited. Trend Micro believes that TrendLabs is the leading
service and support team in the antivirus industry.
For more information about TrendLabs, please visit:
http://us.trendmicro.com/us/about/company/trendlabs/
Other Useful Resources
Trend Micro offers a host of services through its website, http://www.trendmicro.com.
Internet-based tools and services include:
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