Getting Started with Ektron OnTrek

1. While logged into the Workarea in the Content section, choose Folders > MainSite
> Content > Support > Knowledge Base. The View Content screen displays the current
articles in the Knowledge Base.
2. Choose New > HTML Content. A content editor appears.
3. Add the Title and content of the article.
4. On the Category tab, choose OnTrek Site Navigation > Support > Knowledge Base,
and check the type of article.
5. Click Publish.
Administrators can add subfolders to the default or user-created Knowledge Base page directly,
as described in the following steps.
1. On the Knowledge Base page on the left side, right click on the Knowledge Base folder and
choose Add Folder. The Add Folder dialog box appears.
2. Specify the name of a subfolder (or example, Best Practices) then click Add. The folder
is added to the list as shown in the following sample figure.
When you add content to a folder, the taxonomy of the folder is applied to the content
automatically.
Modifying the Request Support Form
The Request Support page is created with a HTML Form. To modify this form, follow these steps.
62 OnTrek
1. While logged in to the Request Support page, open the access point ( ) and choose Edit.
The Request Support form appears in the content editor.
2. Modify the form. For information about HTML Forms, see the Ektron Reference. The following
figure shows a modified form and the result when you click Publish.
n Twitter name field was added
n Tweet was added