Ohio University College of Business Communication Standards

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Importance of Resume Items and Formats American Association of Personnel Administrators (AAPA) (1999 Survey) Percentage of respondents who considered resume items important Resume Item 1989 1994 1998 Name, address, telephone number 100% 100% 100% Degree 100 100 100 Name of college 100 100 100 Titles of jobs held 99 99 99 Names of previous employers 98 97 100 Special aptitudes, skills 90 91 95 Job, career objective or Profile Statement 73 84 92 Awards, scholarships, honors, achievements 88 89 91 Grade point average 85 89 91 Willingness to relocate 74 82 90 Work experience accomplishments (learning, contributions) 72 81 89 Professional organizations 67 74 84 College activities 85 83 84 References shown on resume 79 51 32 Note saying that references would be supplied on request 35 21 20 Summary of qualifications 25 42 72 Reasons for leaving jobs 54 37 29 Name of high school 20 14 4 High school grades 18 15 5 High school activities, awards 19 14 5 List of college courses completed 42 34 21 Social security number 32 35 18 Religion, race 10 5 1 Photograph 16 11 2 Marital status 30 19 2 Height/weight 25 11 1 Church involvement 13 8 0 Birthdate 21 17 3 Health 34 19 6 Resume Format Preference for traditional, chronological format 78 81 88 Preference for functional, skills-oriented format 22 19 12 5-3
Statements Action Statements, Descriptors, and Words Acted as liaison to… Administrated plan created to… Chaired a task force to develop… Conducted management activities of… Conducted studies on… Created financial plan used to… Cut production time by xx percent by… Developed new procedures to… Directed activities which… Discovered problems which… Generated increased morale of team by… Held the best closing rate of xx percent… Improved productivity by… Descriptors active adaptable aggressive alert ambitious analytical attentive broad-minded conscientious consistent constructive creative dependable Words accelerate adapt administer analyze approve coordinate conceive conduct complete control create delegate develop demonstrate determined diplomatic disciplined discrete economical efficient energetic enterprising enthusiastic extroverted fair forceful imaginative effect eliminate establish evaluate expand found generated increase influence implement initiate interpret improve launch 5-4 Interviewed candidates seeking… Managed, organized, staffed, and trained… Marketed new concept in… Performed financial analysis designed to… Provided services which… Rated in top ten performers for xx years… Recruited talent for… Reduced expenditures by… Sold xx,xxx units in two months by… Supervised a staff of… Traveled extensively too… Wrote market plan designed to… Wrote proposal that achieved… independent logical loyal mature methodical objective optimistic perceptive personable pleasant positive practical productive lead lecture maintain manage motivate organize participate perform plan pinpoint program propose prove provide realistic reliable resourceful respective self-reliant sense of humor sincere sophisticated systematic tactful talented traveler recommend reduce reinforce revamp revise schedule set up solve structure streamline supervise support train work
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Ohio University College of Business
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Section 1: Business Writing Skills
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With permission: International Pape
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• Distinguish opinions from facts
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Be polite: Politeness means being c
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short, and to the point. Most impor
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Concise Verbs vs. Nominalized Verbs
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Transition Words And Consequently T
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Section 2: Business Letters and Mem
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Basic Page Formatting in MS Word Ap
Page 21 and 22: Creating Headers and Footers Header
Page 23 and 24: Guidelines for Formatting Memos To:
Page 25 and 26: Plain Paper Memo MEMORANDUM (Option
Page 27 and 28: Bad News or Negative Communication
Page 29 and 30: Reduce Resistance 1. Do not ignore
Page 31 and 32: Table of Contents Section 3: Report
Page 33 and 34: Business Report Segments Formal Inf
Page 35 and 36: Report Outlines Informational Analy
Page 37 and 38: Reports in the Impersonal Style The
Page 39 and 40: Qualities of Well-Written Reports 1
Page 41 and 42: Sample Letter of Transmittal Green
Page 43 and 44: The Executive Summary Executive Sum
Page 45 and 46: Executive Summary (Sample with Head
Page 47 and 48: Line 7 1” Formatting Guidelines 1
Page 49 and 50: Create a Table of Contents The easi
Page 51 and 52: Hardware Examples of Lead-Ins, Summ
Page 53 and 54: Appendices Ancillary Pages • Iden
Page 55 and 56: Pagination (College of Business Sta
Page 57 and 58: Section 4: Presentations 4-1
Page 59 and 60: Effective Presentations Delivering
Page 61 and 62: Getting Organized: Factors to consi
Page 63 and 64: audience will not care about your p
Page 65 and 66: PowerPoint Tips A well-executed Pow
Page 67 and 68: • Text movement should be motivat
Page 69 and 70: Overcoming Fear of Speaking before
Page 71: Table of Contents Section 5: Employ
Page 75 and 76: Address (home or campus) City, Stat
Page 77 and 78: Sample: Enhanced Resume Lucinda Cre
Page 79 and 80: (Line One) (Line Two) (Line One) (L
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Ohio University College of Business Communication Standards

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