Automation of SACCOs - FSD Kenya

Level 1 Level 2 Description
AUTOMATION OF SACCOS: ASSESSMENT OF POTENTIAL SOLUTIONS • 23
Application Usability Generally a logical graphical user interface (GUI) is required and the menu structure needs to
be logical given content and workflow. The screens need to be consistent with regard to layout,
wording, and use of colour. Reports need to be available as graphs.
Data Interfaces The system needs to support a multi-branch installation and be tolerant to connection downtimes.
This is especially relevant to enable a network independent of where the account has been opened or
the member is domiciled. The system needs to ensure data consistency across all system entities in
different branches and allow for integration between any stand-alone systems in the branches.
Data Interfaces The system needs to support batch report generation and export of data to Excel.
Data Interfaces The system needs to allow upload of statements and salary lists provided by different banks and
employers.
Data Interfaces The system needs to allow for integration with external systems and specific devices such as those
for capturing fingerprints, point of sale (POS) devices, mobile phones to and similar to enable mobile
banking, ATM, Vigo money transfer, and employers’ systems.
Data Interfaces The system needs to demonstrate thorough integration of the core functionality for FOSA, BOSA
and the accounting function. Additionally it needs to have an architecture that allows expanding the
system in an integrated design to include functionality for provision of PEARLS or CAMEL reports,
credit scoring and human resource management.
Data Data The data model needs to provide a unique member identifier, be based on a single database and
provide unrestricted access to historical data.
Security and control Access authorisation The system needs to provide access rights to users based on value based limits, role and hierarchy.
The system needs to distinguish between read and write access. Access needs to be based on
passwords that follow certain robustness and are frequently replaced. The basis for the access rights
is a user profile framework.
Security and control Audit trail and logging The system needs to provide an audit trail and log attempts of unauthorised access and session data.
Environment Technology The application vendor needs to have an accurate version control process in place and the database
management system needs to ensure the security and integrity of the data. The database needs to
be relational.
Environment Operations The system administrator needs to have access to the database, the source code and have a dedicated
module for administration. The system needs to be robust and ran stably.
Environment Backup and recovery The system needs to support an automated daily backup and have recovery functionality in place.
Documentation and
support
Documentation and
support
Documentation and
support
Documentation and
support
Documentation The vendor needs to supply exhaustive documentation including user manual and technical system
documentation.
Training The vendor needs to provide application training and timely and responsive support,
Support The vendor needs to agree to a service level agreement with the SACCO. The service needs to include
on-site support and troubleshooting severe operational issues or after the implementation of system
upgrades, respectively.
Maintenance The vendor needs to enter a maintenance agreement including application support and application
maintenance. Reasonable requirements for new functionality should also be covered.