Automation of SACCOs - FSD Kenya

56 • AUTOMATION OF SACCOS: ASSESSMENT OF POTENTIAL SOLUTIONS
ID opportunity Benefit obstacle Change requirement System requirement
2 Use the core system for as many
performance management
and management reporting
purposes as possible.
3 Enable read/write access
between core-system and
stand-alone systems. E.g.
between the core system and
a dedicated credit scoring
application.
4 Allow the system to capture the
outcome of business processes
and write to the DB or update
the system. E.g. in the event of
delinquency the system could
automatically make provisions
and take collections actions
such as sending an email, an
SMS or print letters to be signed
and sent.
Ensure consistency by using
one source for all data and
one system that holds all
definitions.
Reduce effort to produce
reports by eliminating
stand-alone reports
produced in Excel.
Logical connection
between reports and
processes facilitating
identification and execution
of necessary mitigating
action, especially if drilldown
capability is provided
through the system.
The main purpose is to
provide a consistent view of
the members regardless of
which system is accessed.
By connecting the systems
the manual effort required
to transfer data from the
external application is
eliminated.
Reduces manual effort.
Increases integrity by
reducing manual effort.
Increased compliance with
policy.
Transparency is unchanged
as even if a person does not
execute a task they know
by which rules the system
executes it.
Not applicable. Develop a performance
management approach
(can be as simple as
using e.g. PEARLS in
operations).
Determine who is
looking at what
information when and
why (identify the key
KPIs per role).
The system needs to have
reporting functionality that
is customisable and a user
interface that can be tailored
to each role. Alternatively
provides customisable
templates for each role.
Not applicable. Not applicable. The systems need to be
connected.
The point solution needs
to be allowed to read from
the central data base in
order to ensure that all
basic customer information
is consistent between the
systems. Any updates in
the process should be done
in the core application as
otherwise the stand-alone
would need to be allowed
to overwrite data in the
database which is not
desirable.
The central database needs
to allow the point solutions
to write to specific parts of
the database and publish
the information with other
customer data.
Accept decreased access. Processes and rules need
to be clearly specified and
documented in order to
adapt the system and train
users.
The system must be closely
configured to the business
processes.
Allow the users to choose
between automatic
postings or prompts to
make a posting.