Automation of SACCOs - FSD Kenya

AUTOMATION OF SACCOS: ASSESSMENT OF POTENTIAL SOLUTIONS • 59
Risk management Risk management is only
addressed as an ability to monitor
using customised reports.
reporting Strengths Weaknesses / For further
investigation
Available reports The system can prompt users to make provisions or write-downs for delinquent
loans. Provisioning can also be done automatically.
Generation of reports The software offers a report writer which is a feature to alter available report
templates by changing filters, column width, and column arrangement (can be
used by users with basic skills).
Reports can be customised per SACCO (stored as report files in report
component).
usability
GUI The system keeps the history of recently viewed accounts/ transactions and
enables easy navigation to review them.
Workflow The workflow per product can be defined. Tasks cannot be taken to next step in
case mandatory information is missing.
Alerts A set of dashboard items can give alerts for defined events.
Data entry validation
System maintenance
Configuration The system is very flexible allowing for parameterisation of products, their
workflow, incurred charges, individualised labels for fields, customisable fields,
system settings, etc.
Data Mappings for different data formats and structures can be defined and edited.
Security Rights can be differentiated on a modular level and then broken down further
into add/edit/delete rights.
Transaction limits can be defined.
The activities log enables following the audit trail per transaction.
Authorisation process can be defined for different screens such as customer
details, transactions, etc.
Backup and recovery
Multi-branch operations Muramati SACCO centralised 6 out of 12 branches, using a VSAT connection.
POS devices using General packet radio service (GPRS) are employed by field
officers or during link downtimes.
There are three options for multi-branch operation: a local area network set-up
for single branch installation, distributed set-up for multiple disjointed branches
in case of insufficient connectivity, and centralised set-up using a wide area
network.
Support and maintenance The support resources (25 dedicated staff), procedures (defect management,
testing, documentation, deployment, etc.), and tools (issue management
system) leave a good impression.
Kenyan presence About 150+ staff in Nairobi office.
Any additional reports required,
(exceeding 20) will come at a cost.
Refreshing of alerts needs to be
triggered by the user.
New dashboard items cannot be
created by the SACCO.