MODULE TWO: COUNSELLING - FHI 360 Center for Global Health ...

SESSION 4
Counselling Skills
CONTEXT AND OBJECTIVES
This session provides an overview and description of the basic skills needed
during counselling.
It also allows practice of the counseling skills in the context of the TASO process
and identifies the differences between telephone and face to face counselling
TIME: 180 MINUTES
OBJECTIVES:
By the end of this session, participants will have:
1. Differentiated between telephone counselling and face-to-face counselling
2. Identified and described counselling skills needed in the counselling process
3. Practiced specific counseling skills in the context of the TASO counselling
process
SESSION NOTES
TELEPHONE VS. FACE-TO-FACE COUNSELLING
Counselling Scenarios
Below are two suggestions for role-plays, which can be adapted, as the trainer
feels appropriate. In both role-plays, one person is the counsellor and the other
is the client. Each role-play should be short, lasting only 3-4 minutes. Both roleplays
start at the beginning of a counselling session, with the counsellor greeting
the client. The same two participants should do both scenarios, so that they can
compare their experiences with both types of counselling.
Face-to-Face Counselling
The client comes to the counsellor because s/he is thinks that his friend has
AIDS, but s/he is not sure. S/he wants to know how you can tell whether or not
a person has AIDS. The counsellor explains what AIDS is and how doctors
diagnose AIDS.
Telephone Counselling
The client calls because s/he thinks that s/he might have a sexually transmitted
infection (STI). The counsellor inquires about the symptoms and how the client
acquired the STI.
Session 4 – Pg. 1