MODULE TWO: COUNSELLING - FHI 360 Center for Global Health ...

Guidelines for Giving Feedback
Participants should assess the following skills for each of the role-plays that they
observe:
• Use of counselling skills (reflecting, paraphrasing, empathy, etc.)
• Implementation of the TASO process: Were all of the steps followed?
• Accuracy of HIV/AIDS information provided
• Overall quality of assistance provided: How much was the caller helped?
• Use the Observation Checklist: Integrated Skills Practice Form as reference
Constructive feedback is more than just criticism. The following guidelines can
help the feedback to be as useful as possible:
• First say what you liked about the role-play, and then say what the counsellor
could have done differently.
• Be as specific as possible (Ex: “When you said ______, it showed that you
were really listening to the caller’s concerns”.)
• Only critique behaviours that the role players can do something about.
• Be descriptive instead of judgmental.
Wait until the other participants have given their feedback before adding your
own, in order to encourage their ideas. If possible, you can use the video player
to provide immediate feedback on each role-play. Although there will not be
enough time to watch each role play again during this session, specific parts of
the role-plays can be reviewed in order to illustrate specific observations. Offer
to let the participants review the tapes after the closure of the workshop if a VCR
will be available.
CLOSURE AND COURSE EVALUATION
The aim of this activity is to summarise and close the workshop and receive
feedback from participants about the workshop content and effectiveness.
Session 12 – Pg. 2