MODULE TWO: COUNSELLING - FHI 360 Center for Global Health ...

SESSION 5
Practice-Counselling Process
CONTEXT AND OBJECTIVES
Participants will review the TASO counselling process and identify the different
skills used in each stage of the process. During this session participants will roleplay
as YEF hotline counselors and practising the different counselling skills.
TIME: 90 MINUTES
OBJECTIVES:
By the end of this session, participants will have:
1. Described counselling skills used in each stage of the TASO Counselling
Process.
2. Reviewed the Counselling Self Assessment Evaluation Form
3. Practiced role-playing as the telephone counsellor using counselling skills.
4. Used the Counselling Self-Assessment Form.
SESSION NOTES
COUNCELLING SKILLS AND THE TASO COUNSELLING PROCESS
STAGE I: Welcoming and building a relationship
The goal of this step is to establish a relationship with the client through putting him at
ease and building his trust.
Skills Needed:
Greeting, Empathising, Accepting, Confidentiality, Active Listening, Questioning
and Probing, Affirming, Using Silence, Speaking simply etc.
STAGE II: Gathering information about the clients’ situation
The goal of this stage is to learn about the client’s “story”. The counsellor helps the
client to talk about his problem, explore his feelings and reflect on his situation.
Skills Needed:
Empathising, Accepting, Active Listening, Questioning and Probing, Affirming,
Using Silence, Correcting Misperceptions, Focusing, Reflecting, Speaking
Simply etc.
Session 5 – Pg. 1