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14 Drucker, Peter, ‘Innovation and Entrepreneurship’. (1985).<br />

Heinemann.<br />

15 David Schmittlein,‘Customer as strategic assets’. Mastering<br />

Management Part 8. Financial Times.<br />

16 Theodore Levitt. ‘<strong>Marketing</strong> Imagination’ (1983), p143.<br />

17 Ibid, p148.<br />

18 Ibid, p152.<br />

19 Ibid, p162.<br />

20 Harvard Business Review vol. 54 (January-February, 1976),<br />

p102-112<br />

21 ‘<strong>Marketing</strong> Success through Differentiation – of Anything’.<br />

©1976, by the President and Fellows of Harvard College: all<br />

rights reserved.<br />

22 Theodore Levitt: ‘<strong>Marketing</strong> Success through Differentiation<br />

– of Anything’. January-February, 1980. ©1980 by the President<br />

and Fellows of Harvard College: all rights reserved,<br />

p83-91.<br />

23 See reference 12, p163.<br />

24 Source: Grant, Robert M. (1991).’Contemporary Strategy<br />

Analysis’. Blackwell, p235.<br />

25 Grant, p220<br />

26 Keegan, Warren. ‘Global <strong>Marketing</strong> Management’ (1999).<br />

Prentice Hall, p319.<br />

27 Kotler Philip, Bloom Paul N. ‘<strong>Marketing</strong> Professional services’.<br />

(1984) Prentice Hall, p2.<br />

28 See reference 12, p91.<br />

29 See reference 12, p94.<br />

ELEVEN FURTHER INFORMATION 155

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