PREMIER PALACE – CENTENARY IN STYLE

Premier Club Magazine #4 27
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альные одежные мешки. На упаковке красуется элегантный
логотип «Premier Palace – Nomen est omen» (имя говорит
само за себя). Клиентура, состоящая преимущественно из
мужчин, этими услугами очень довольна.
Всей системой обслуживания в гостинице ведает Анна Семенкова.
Она прошла учебу в Германии и взялась за сложную задачу
– возглавить систему обслуживания в «Премьер Паласе».
Ее можно назвать домоправительницей, в ее ведении 130 человек,
включая цветочниц, дизайнеров и даже небольшое ателье.
«С чем только ни приходится сталкиваться, – улыбается она. –
Каждый гость – личность со своими маленькими предпочтениями.
Мы стараемся узнать об этих прихотях и всячески им
потакаем». Именно таким всегда было кредо гостиницы. Подобное
отношение к клиентам Целлермайер установил еще
в 1912 году. Поразительно, но эта практика работает и сегодня,
когда весной, во время цветения каштанов, в Киев съезжаются
толпы людей: послушать потрясающие оперные голоса, по-
I am at my table on the 7th floor, in the
lounge of the Executive Floor. I love the
sheltered atmosphere up here. Sometimes
you need your privacy. This floor
has its own receptionist, a sort of personal
assistant who manages my Internet
access, takes care to get the latest newspapers,
and assists wherever possible. On
my way from my room up here, I have
seen housekeeping ladies with little baskets
walking around in the corridors.
They are carrying the replenishments
of the mini bars to the rooms. This is
just one of the many captivating aspects
housekeeping has to offer at this hotel. I
like the little touches. Look at your laundry
list. You can even ask for minor repairs
like sewing on a button or inserting
a zipper. They also offer a packing service,
where your shoes are packed in shoe
bags and your dresses neatly placed into
cloth hangers. All this packages wear the
elegant logo ‘Premier Palace – Nomen es
omen’. The male-dominated clientele appreciates
these services.
Anna Semenkova, the hotel’s executive
housekeeper, is in charge of all of this. After
studying in Germany, she has accepted
the challenge to run the Premier Palace’s
housekeeping. She is in fact the lady of the
house. “Your experience a lot of things,“
she smiles, “each guest is an individual
and has his or her personal little preference.
We try to find out about it, and support
it.” That was always the credo of the
house. Mr. Zellermeier introduced such
mindset back in 1912. It is amazing to see
it works today as people flock to Kiev for
the Ukrainian spring when all chestnut
trees stand in full bloom; for outstanding
opera or ballet performances; or for big
events such as the forthcoming European
soccer championship or the European
Song Contest (after winning siad contest
in 2004, the country hosted Europe’s largest
singing contest in 2005 and opened its
borders and dropped visa requirements).
Almost 90 years earlier, we remember,
the city of Kiev had to cope with a similar
task. Let us return to our history. Please
excuse this little excursion, but I had to tell
you about salat schuba.
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The summer of 1913 came. With the
All-Russian Exhibition, the city of Kiev
wanted to build itself a memorial. It
marked indeed a milestone in the history
of the city, and the country itself.
And all the features of the Palast Hôtel
were put to test. The top municipal
managers of Kiev had invested huge
amounts to get the permission to host
the fair. The entire area allocated for the
26 Spring ‘09