Resource Guide - Texas Workforce Commission

School Directors’ Resource Guide – Career Schools and Colleges
CSC Complaint
Procedure
(continued)
§
Subchapter O,
§807.222
CSC may choose to conduct an unannounced visit to the
school, depending on the nature of the complaint. If CSC
conducts an on-site investigation and finds the school to be
in violation, a $600 fee may be charged.
CSC staff conducts a review of the complaint and the school
response. Every effort is made to resolve the complaint
quickly. When CSC concludes an investigation, CSC staff
send a letter to the complainant and the school.
Note: With few exceptions, CSC does not investigate
anonymous complaints.
School Response
Procedure
The school’s response must specifically address every aspect
of the student’s complaint. School staff should consider the
specifics of the complaint when responding, and all aspects
of the student’s enrollment, e.g., approved course(s) and
instructors, approved representative(s), and correct number
of clock hours.
To facilitate a speedy resolution, schools should send CSC
copies of the student’s:
• enrollment agreement
• attendance and progress records
• payment ledger card
• class schedule.
The school should also provide:
• a list of all assigned instructors
• any refund calculations, if applicable
• refund checks(front and back), if applicable
• advisory board minutes, if applicable
• student evaluations of the course or instructors
• other information necessary to respond to the allegation.
Reminder: The school’s response is due to CSC within
15 days of the receipt of the copy of complaint.
Chapter 16
Complaint Resolution October 2004 Page 16.2