Jabra PRO 9460/9470 User Manual - Comfort Telecommunications ...

8.6
Managing Call Collision
When you have more than one phone connected to your base, it becomes possible that more than one call will
become active simultaneously. This might occur under the following circumstances:
- You are talking on one phone (e.g., your desk phone) when a call comes in on one of your other phones
(e.g., your mobile phone).
- You press the connect button on your mobile-phone keypad or softphone graphic interface (thereby opening
a connection) while you are talking on one of your other phones.
Events such as these are called call collision, because here we have two or more different phones competing for
access to your single headset. When a collision occurs, you can choose to answer the incoming call or reject it,
but you are not able to place either call on hold.
In the event of a call collision, the following occur:
- The headset plays the ringtone associated with the incoming phone.
- The touchscreen displays the incoming number (if possible).
- The touchscreen shows which other phone is ringing and provides controls for handling the call, as shown in
the figure below.
- Call-collision controls for the headset multifunction button become active, as listed in the figure below.
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4
2
3
1
5
1. Current phone: the phone on which you are talking.
2. Caller ID: the incoming call number is shown here, if available.
3. Ringing phone: the phone on which the incoming call is arriving.
4. Accept new: touch here — or tap the headset multifunction button —
to terminate your current call and answer the incoming call.
5. Reject new: touch here — or double-tap the headset multifunction
button — to remain on your current call and terminate the incoming
call.
Figure 35: Touchscreen information and options for handling call collision
Note: call collision is not the same as call waiting, which is sometimes available when you are talking
on one phone and a call comes in on that same phone. See Section 8.7: Managing Call Waiting for details
about how this is handled.
Jabra PRO 9460, 9460-Duo and 9470 User manual
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