corporate social responsibility complete report France ... - Orange

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environmental data energy consumption by country, by energy type 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% fuel gas renewable energies vehicle fuel electricity breakdown of energy consumption by source (2009) in toe vehicles fleet 4% heating for buildings (fuel-gas-coal) 22% electricity for buildings 10% networks data centers 64% rest of the world Spain Poland United Kingdom France breakdown of CO 2 emissions by source (2009) vehicles fleet 8.8% business travels by plane 2.5% train 0.2% heating for buildings (fuel-gas-coal) 16% electricity for buildings 11.8% networks data centers 60.7% CO 2 emissions: 1.68 million of tons of CO 2 by type of energy electricity 72.5% fuel 13% gas 2.9% vehicles 8.9% business travel by plane 2.5% business travel by train 0.2% 108 / report appendices
tons of CO 2 per toe and per country in 2009 3.5 3.0 2.5 2.0 1.5 1.0 0.5 0.0 France United Kingdom Poland Spain Belgium the Group : toe/1,000 customers Romania 12 10 8 6 2006 2007 2008 2009 4 2 0 France United Kingdom Poland tons of CO 2 per country Spain Belgium Romania Switzerland Egypt Slovakia Dominican Republic Senegal Jordan Republic of Côte d'Ivoire Madagascar rest of the world 700,000 600,000 500,000 400,000 2006 2007 2008 2009 300,000 200,000 100,000 0 France United Kingdom kg CO 2 per customer Poland Spain Belgium Romania Switzerland Egypt Slovakia Dominican Republic Senegal Jordan Republic of Côte d'Ivoire Madagascar rest of the world 30 25 20 15 2006 2007 2008 2009 10 5 0 France United Kingdom Poland Spain Belgium Romania Switzerland Egypt Slovakia Dominican Republic Senegal Jordan Republic of Côte d'Ivoire Madagascar rest of the world Switzerland Egypt Slovakia Dominican Republic Senegal Jordan Republic of Côte d'Ivoire Madagascar rest of the world 109
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corporate social responsibility com
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Chairman’s message Didier Lombard
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what are the challenges? Four major
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our core mission In this digital so
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an ambitious long-term strategy We
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creating value Beyond the ethical d
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CSR organization within France Tele
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identifying major risks Each Group
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a stronger dialogue Listening to an
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looking out for all our employees a
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24 towards a new social contract 26
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focus A negotiation on the applicat
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focus 11 new professionalization pa
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esponding to social issues Our Grou
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More than 80 Orange managerial staf
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2010 roadmap objectives deadline Em
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making quality the priority Any hig
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gaining our customers’ loyalty Or
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support for new usages With technol
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ensuring the security of exchanges
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Spain where Orange has formed a par
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tackling the issue of radio waves F
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esponsible procurement principles T
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2009 report objectives disclosed in
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2010 roadmap objectives deadline Cu
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a world accessible to all “Our bu
Page 57 and 58: 58 offering everyone access to our
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Page 61 and 62: focus three new public-private part
Page 63 and 64: focus distance selling: even more a
Page 65 and 66: focus and portals to raise awarenes
Page 67 and 68: focus the sharing and distribution
Page 69 and 70: focus encouraging open innovation F
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Page 74 and 75: eing exemplary We have made a commi
Page 76 and 77: implementing our environmental poli
Page 78 and 79: educing the Group’s carbon footpr
Page 80 and 81: improve the energy efficiency of bu
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Page 84 and 85: educing the impact of our products
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Page 94 and 95: Orange Foundation making the world
Page 96 and 97: “Spotlight on CSR” event, which
Page 98 and 99: eport appendices 99 about this repo
Page 100 and 101: external assessment Report of one o
Page 102 and 103: economic data geographic breakdown
Page 104 and 105: social data indicators GRI scope (i
Page 106 and 107: zoom in on France, FTSA only (infor
Page 110 and 111: environmental performance indicator
Page 112 and 113: an international group (as of Mai 4
Page 114 and 115: glossary AA1000 Accountability 1000
Page 116 and 117: to learn more Group websites France
Page 118 and 119: France Telecom - Corporate Social R
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corporate social responsibility complete report France ... - Orange

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