corporate social responsibility complete report France ... - Orange

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2010 roadmap objectives deadline Customer relations Implement plans to improve the customer experience in the eight main European countries. 2010 Responsible communication Extend the responsible communication charter implemented in France to our European operations. 2010 Data security Continue employee awareness on data security, especially during travel. 2010 Bolster oversight on “IT and network” security and continue the development of secured services on PCs and PDAs. 2010 Continue to focus on security in the development of new products and services by appointing dedicated security analysts in the Group’s major Business entities. Continue to implement the security management system (SMS) improvement loop, with an emphasis on event security management and business continuity management. 2010 2010 Privacy protection Define a Group privacy policy and establish a local action plan under the charter for each European country. 2010 Determine a maximum data storage period for each of the Group’s search engines. 2010-2011 Develop and deploy tools enabling each customer to better manage all data posted on Orange services. 2010-2011 Inform our customers of the risks and good practice in terms of the protection of personal data. 2010 Establish a “Privacy Day” to mobilize employees on personal data protection issues. 2010 52 / experiencing the world with confidence
objectives deadline Promotion of good usage of services Governance Implement “advice on safe and responsible usage”. Child protection: – define a Group policy and establish an action plan for each European country with local implementation of the charter; – implement a parental control system for the entire content offering; – launch user communication and awareness campaigns. 2010 2010 2010-2011 2010-2011 Electromagnetic radiation Define the doctrine in terms of employee intervention. 2010 Extend compliance audits on mobile phone masts. 2010-2012 Responsible procurement Review the responsible procurement clause to facilitate its inclusion by stakeholders. 2010 Implement a shared evaluation system for supplier social and environmental risks. 2010 Continue conducting social audits on our suppliers and subcontractors in China. 2010 Deploy our QREDIC ® tool on local contracts in Poland and Slovakia. 2010 53
Page 1 and 2: corporate social responsibility com
Page 3 and 4: Chairman’s message Didier Lombard
Page 5 and 6: what are the challenges? Four major
Page 8 and 9: our core mission In this digital so
Page 10 and 11: an ambitious long-term strategy We
Page 12 and 13: creating value Beyond the ethical d
Page 14 and 15: CSR organization within France Tele
Page 16 and 17: identifying major risks Each Group
Page 18 and 19: a stronger dialogue Listening to an
Page 20: looking out for all our employees a
Page 23 and 24: 24 towards a new social contract 26
Page 25 and 26: focus A negotiation on the applicat
Page 27 and 28: focus 11 new professionalization pa
Page 29 and 30: esponding to social issues Our Grou
Page 31 and 32: More than 80 Orange managerial staf
Page 33 and 34: 2010 roadmap objectives deadline Em
Page 36 and 37: making quality the priority Any hig
Page 38 and 39: gaining our customers’ loyalty Or
Page 40 and 41: support for new usages With technol
Page 42 and 43: ensuring the security of exchanges
Page 44 and 45: Spain where Orange has formed a par
Page 46 and 47: tackling the issue of radio waves F
Page 48 and 49: esponsible procurement principles T
Page 50 and 51: 2009 report objectives disclosed in
Page 54: a world accessible to all “Our bu
Page 57 and 58: 58 offering everyone access to our
Page 59 and 60: connecting African countries Our Gr
Page 61 and 62: focus three new public-private part
Page 63 and 64: focus distance selling: even more a
Page 65 and 66: focus and portals to raise awarenes
Page 67 and 68: focus the sharing and distribution
Page 69 and 70: focus encouraging open innovation F
Page 71 and 72: 2010 roadmap objectives deadline Ta
Page 74 and 75: eing exemplary We have made a commi
Page 76 and 77: implementing our environmental poli
Page 78 and 79: educing the Group’s carbon footpr
Page 80 and 81: improve the energy efficiency of bu
Page 82 and 83: optimizing waste management Our app
Page 84 and 85: educing the impact of our products
Page 86 and 87: sets with a small environmental foo
Page 88 and 89: limiting personal travel In order t
Page 90 and 91: 2009 report objectives disclosed in
Page 92 and 93: 2010 roadmap objectives deadline En
Page 94 and 95: Orange Foundation making the world
Page 96 and 97: “Spotlight on CSR” event, which
Page 98 and 99: eport appendices 99 about this repo
Page 100 and 101: external assessment Report of one o
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economic data geographic breakdown
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social data indicators GRI scope (i
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zoom in on France, FTSA only (infor
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environmental data energy consumpti
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environmental performance indicator
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an international group (as of Mai 4
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glossary AA1000 Accountability 1000
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to learn more Group websites France
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France Telecom - Corporate Social R
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corporate social responsibility complete report France ... - Orange

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